Job Description: FULL TIME Customer Service Representative

Executive Air Taxi Corp in Bismarck, ND is seeking a full-time Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our clients, assisting them with booking flights, answering inquiries, and providing exceptional service to ensure a positive experience.

Responsibilities:

• Manage incoming calls and customer service inquiries
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Requirements:

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma or equivalent
• Knowledge of aviation industry is a plus

About Executive Air Taxi Corp:

Executive Air Taxi Corp is a premier aviation company providing private air charter services in North Dakota. Our company is known for its commitment to safety, reliability, and exceptional customer service. With a fleet of modern aircraft and a team of experienced pilots and staff, we strive to exceed our clients' expectations and ensure a seamless travel experience. Whether it's for business or leisure, Executive Air Taxi Corp is dedicated to providing personalized and efficient air transportation solutions.