You haven't searched anything yet.
Interested in solving meaningful problems and transforming the journeys and experiences of millions of constituents interacting with the Commonwealth of Massachusetts government services? We’re looking for an experienced, collaborative, and purpose driven Principal Service Designer to join our UX and Service Design team at Massachusetts Digital Services . We need an empathic systems thinker and innovator, who thrives on understanding people and complex services and systems and harmonizing and streamlining experiences and journeys.
The Massachusetts Digital Service (Mass Digital) , a division of The MA Executive Office of Technology Services and Security (EOTSS), partners with organizations across state government to transform how residents, visitors, businesses, and government agencies interact with the Commonwealth. Our mission is to design and deliver accessible/inclusive, seamless, effective, and secure digitally enabled end-to-end experiences that adapt to a person’s needs, so that every time they engage with any part of their government, they're getting the most and best of the Commonwealth. In this full-time contract role, you’ll play a critical role on several key initiatives in the Commonwealth Digital Roadmap including:
You’ll collaborate with User Experience & Service Design team members, cross-functional teams, agency stakeholders, service providers, and constituents to design and deliver inclusive, equitable, and impactful digitally enabled end-to-end services and experiences. You’ll work “front stage” to engage with constituents to understand and map their journeys, experiences, and challenges as they interact with government services across digital and non-digital channels and touchpoints. You’ll work “backstage” to engage with agency stakeholders and service providers to understand and map their context (policies, workflows, systems, etc.) and challenges.
You’ll help identify, prioritized opportunities to improve digital/omnichannel journeys and design, prototype, and test solutions in collaboration with colleagues, partners, and constituents. You’ll also help us grow our service design practice and serve as an advocate, coach, and change agent, facilitating the adoption of a people centered service design mindset and approach across Mass Digital and agency partners.
This position is a full-time contract opportunity . The work schedule for this position is Monday through Friday, 9:00AM to 5:00PM EST, in a hybrid remote arrangement with 2-4 days per month spent at the primary work location: One Ashburton Place, Boston, Massachusetts 02108. Applicants should be located within reasonable commuting distance from the primary work location.
Key Responsibilities :
Preferred Knowledge, Skills, and Abilities :
About EOTSS:
The Executive Office of Technology Services and Security (EOTSS) is the state’s lead office for information technology. We provide enterprise level information technology services and infrastructure, including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive digital services to 40,000 internal stakeholders plus the residents, business owners and visitors to the Commonwealth of Massachusetts.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Full Time
$83k-103k (estimate)
07/03/2024
07/18/2024
The following is the career advancement route for Principal Service Designer positions, which can be used as a reference in future career path planning. As a Principal Service Designer, it can be promoted into senior positions as a Web Designer III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Principal Service Designer. You can explore the career advancement for a Principal Service Designer below and select your interested title to get hiring information.