Client Experience Associate

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500 employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job Description

Job Summary: We are looking for a customer-oriented service associate. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. This is an in-person temporary position ending in March 2025 for on-site work in Sandy, UT.

Essential Functions & Responsibilities

• Perform various Mail Center/Shipping/Receiving activities (sorting, scanning, metering, folding, inserting, delivery, pickup, etc)
• Digital mail activities
• Enter information daily into spreadsheets
• Drive to / from the Post Office daily to retrieve and drop off mail.
• Maintain all logs and reporting documentation
• Lift heavy boxes, files, or paper when needed
• Handle time-sensitive material like confidential, urgent packages
• Operating mailing, copy, or scanning equipment
• Shipping & Receiving
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Performs acceptable volume of work in timely, efficient and accurate manner and in order of scheduled priorities to meet or exceed client expectations of processing schedule
• Consistently adhere to business procedure
• Follows the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customers
• Take direction from the site manager
• Provide backfill when needed
• Participate in cross-training and perform other duties as assigned
  
  

Key Skills

• Strong computer skills; Keyboarding and Windows environment PC skills (Word, Excel)
• Experience running mail posting equipment a plus
• Excellent communication skills both verbal and written
• Ability to plan, organize and multitask
• Attention to detail.
• Ability to effectively work individually or in a team environment
  
  

Minimum Qualifications

• 21 Years of Age or Older
• High School Diploma or GED
• Valid Driver’s License
• Willingness and availability to work additional hours if assigned and provide backup support at nearby customer site
  
  

Physical Requirements

• Repetitive motion is required: may require twisting/bending/climbing
• Required to work at computer for long periods
• Required to stand, walk, simple grasp, reach with hands and arms
• May lift up to 50 lbs. frequently
• Required to regularly sit, talk or hear
• Required to possess close vision and ability to focus
• Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.
  
  

Prior Helpful Experience May Include

• Familiarity with office equipment and procedures
• Previous experience with document processing
  
  

"The pay range for this position is $20/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

EEO Statement

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.