11 Concierge Jobs in Stamford, CT
Exela Technologies is Hiring a Concierge Near Stamford, CT
Health & WellnessWe offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.
Military HiringExela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.
Job DescriptionThe Workplace Services Concierge role aims to provide Exela’s customers with a unique experience. The Concierge will provide welcome services and support to all guests (not just visitors) on their assigned floors, delivering seamless services to all guests and ensure the space is always in optimal condition.
As a Concierge in the Customer Service department, you will be the face of hospitality, providing exemplary service and assistance to customers or guests. Your primary responsibility will be to ensure a seamless and enjoyable experience for individuals seeking information, assistance, or support. From greeting guests to fulfilling requests, your role will be pivotal in enhancing customer satisfaction and fostering positive relationships.
Essential Functions & Responsibilities
- Greet customers or guests with a warm and friendly demeanor, creating a welcoming atmosphere from the moment of arrival with a professional, positive energy
- Provide information, directions, and assistance to customers regarding various services, amenities, or attractions within the facility or community
- Handle inquiries, requests, and concerns promptly and courteously, striving to exceed customer expectations at every opportunity
- Coordinate reservations, appointments, and bookings for services or events, ensuring accuracy and efficiency in scheduling
- Act as a liaison between customers and other departments or personnel, facilitating communication and resolving issues as needed
- Maintain a clean, organized, and visually appealing lobby or reception area, including ensuring that informational materials are readily available and up-to-date
- Assist with special requests or arrangements, such as transportation arrangements, restaurant reservations, or special event planning
- Anticipate customer needs and proactively offer assistance or suggestions to enhance their experience
- Handle incoming calls, emails, or messages professionally and efficiently, directing inquiries to the appropriate department or individual, including calls from 1-800 lines, and being able to deal with questions, address complaints, redirection, and/or taking messages
- Collaborate with colleagues and management to continuously improve service delivery and refine processes to optimize the customer experience
- Uphold company policies, procedures, and standards of service, ensuring compliance with all applicable regulations and guidelines
- Maintain confidentiality and discretion when handling sensitive information or guest requests
- Maintain/Control visitor access database with building security
- Conduct regular floor walks
- Prepare conference rooms according to meeting requests, which may include arranging furniture, setting up audio/visual equipment, ensuring room is clean, provide and replenish supplies or refreshments as needed and resetting spaces after events
- Perform other duties as assigned
- The Concierge is required to have excellent communication skills, a pleasant personality, and love interaction with people, and must have some basic conflict resolution skills and be able to handle difficult customers professionally
- Proven experience in customer service, hospitality, or a related field
- Proficiency in using computer systems, including basic knowledge of email, internet, and office software applications, particularly Microsoft Office software, including Microsoft Word, Excel, Outlook
- Exceptional interpersonal and communication skills, with the ability to interact effectively with diverse individuals
- Strong organizational abilities and attention to detail, with the capacity to multitask and prioritize effectively in a fast-paced environment while handling multiple projects simultaneously
- Self-motivated with strong interpersonal communication skills and superior client service skills
- Demonstrated resourcefulness and problem-solving skills and the ability to remain calm and composed under pressure
- A genuine passion for delivering outstanding service and exceeding customer expectations
- Excellent written and verbal communication skills with a good command of the English language
- Knowledge of local attractions, businesses, and resources relevant to the area served by the facility
- Team player with a proactive and positive attitude
- Associate's or bachelor's degree in hospitality management, business administration, or a related field, or an equivalent combination of education and relevant experience is required. Must have high school diploma, GED or equivalent
- Previous experience working as a concierge, front desk representative or in a similar guest services role
- Required to stand, walk, simple grasp, reach with hands and arms
- Repetitive motion is required; may require twisting/bending/climbing
- May lift up to 50 lbs. frequently
- Familiarity with office equipment and procedures
- Additional language proficiency, particularly in languages commonly spoken by customers or guests
EEO StatementExela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.
Job Summary
Full Time
Print & Book Publishing
$37k-48k (estimate)
07/04/2024
07/31/2024
exelatech.com
PENSACOLA, FL
15,000 - 50,000
2017
Public
$1B - $3B
Print & Book Publishing
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About Exela Technologies
Exela is a Texas based location-agnostic company that develops and provides BPA and human capital management solutions for businesses.
The job skills required for Concierge include Customer Service, Microsoft Office, Problem Solving, Guest Service, Scheduling, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Concierge. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Concierge. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Concierge positions, which can be used as a reference in future career path planning. As a Concierge, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Concierge. You can explore the career advancement for a Concierge below and select your interested title to get hiring information.
If you are interested in becoming a Concierge, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Concierge for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Concierge job description and responsibilities
The role of personal concierge comprises various tasks like paying household bills, housekeeping, organizing events, making reservations at the hotels and restaurants, moving stuff through relocation, etc.
02/06/2022: Huntington, WV
Other roles and duties of a corporate concierge are to provide personal assistance, social activities, dinner reservation, buying tickets, and making deals with clients.
01/03/2022: Dayton, OH
A concierge acts as a local expert for guests at hotels.
02/08/2022: Monroe, LA
Concierges provide excellent customer service to all hotel guests throughout their stay.
03/01/2022: Amarillo, TX
Concierges use customer service skills to anticipate and meet guests’ needs.
01/18/2022: South Bend, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Concierge jobs
Concierge should reflect a familiarity with how businesses operate.
02/18/2022: Santa Cruz, CA
Concierges must be approachable, empathetic, diplomatic, even-keeled, patient, and discreet.
01/10/2022: Saint Petersburg, FL
A great Concierge doesn’t care how much money they have or how they look, they provide the same quality of service to all their guests.
02/02/2022: Stamford, CT
A great Concierge will tailor every aspect of their guest’s or client’s request down to the last detail.
12/12/2021: Detroit, MI
A concierge should also have extensive knowledge about the local area, perhaps even building relationships with managers at top restaurants so they can secure hard-to-get reservations.
12/15/2021: Brownsville, TX
Step 3: View the best colleges and universities for Concierge.
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