8 Director, Client Services and Operations Jobs in Minneapolis, MN
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Director, Client Services and Operations
$159k-212k (estimate)
Full Time | Print & Book Publishing
1 Day Ago
Exela Technologies is Hiring a Director, Client Services and Operations Near Minneapolis, MN
About ExelaExela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500 employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.
Health & WellnessWe offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.
Military HiringExela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.
About The RoleThe Director of Client Services will be responsible for overseeing and managing all aspects of client relationships, ensuring that clients receive the highest level of service and support. This role will involve leading a team of client services professionals, developing and implementing strategies to enhance client satisfaction and retention, and driving business growth through effective account management and business development initiatives.
Essential Job Responsibilities
Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.
Health & WellnessWe offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.
Military HiringExela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.
About The RoleThe Director of Client Services will be responsible for overseeing and managing all aspects of client relationships, ensuring that clients receive the highest level of service and support. This role will involve leading a team of client services professionals, developing and implementing strategies to enhance client satisfaction and retention, and driving business growth through effective account management and business development initiatives.
Essential Job Responsibilities
- Lead and manage the client services team, providing direction, guidance, and support to ensure the successful delivery of services to clients.
- Develop and implement strategies to enhance client satisfaction, retention, and loyalty, and drive business growth through upselling and cross-selling opportunities.
- Build and maintain strong relationships with key clients, serving as the primary point of contact for all client-related matters and addressing any issues or concerns in a timely and effective manner.
- Collaborate with internal stakeholders, including sales, marketing, and operations teams, to ensure alignment and coordination in delivering value to clients.
- Monitor key performance indicators (KPIs) and metrics to track client satisfaction, account health, and overall performance, and identify areas for improvement.
- Develop and implement processes and procedures to streamline client onboarding, support, and communication, and ensure consistency and efficiency in service delivery.
- Stay informed about industry trends, market developments, and client needs, and leverage this knowledge to anticipate client requirements and drive strategic initiatives.
- Prepare and present regular reports and updates to senior management on client performance, satisfaction, and retention, and provide insights and recommendations for improvement.
- Participate in the development of client service offerings, pricing strategies, and contract negotiations, and ensure that client agreements are compliant and meet company objectives.
- Coach, mentor, and develop client services staff, providing training, feedback, and opportunities for growth and development.
- Bachelor's degree in Business Administration, Marketing, Communications, or related field; Master's degree preferred or equivalent combination of education and relevant experience.
- Experience in client services, account management, or related roles, with a proven track record of success in building and managing client relationships.
- Strong leadership and management skills, with the ability to inspire and motivate teams to achieve results.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and internal stakeholders.
- Demonstrated ability to develop and implement client service strategies, drive client satisfaction and retention, and achieve business objectives.
- Knowledge of industry trends, market dynamics, and client needs and preferences.
- Proficiency in Microsoft Office and other relevant software applications.
- Ability to travel as needed to meet with clients and support client service initiatives.
Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Print & Book Publishing
SALARY
$159k-212k (estimate)
POST DATE
07/03/2024
EXPIRATION DATE
07/31/2024
WEBSITE
exelatech.com
HEADQUARTERS
PENSACOLA, FL
SIZE
15,000 - 50,000
FOUNDED
2017
TYPE
Public
REVENUE
$1B - $3B
INDUSTRY
Print & Book Publishing
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About Exela Technologies
Exela is a Texas based location-agnostic company that develops and provides BPA and human capital management solutions for businesses.
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