Why Exela?

Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

Job Title: Copy and Print Operator – 29346

Position Type: Full time – Regular

Shift: 08:00am – 05:00pm Monday – Friday

Pay: $18/hr

Job Summary:

· Digital Print Coordinator's role: Heavy client interaction verbal/written forms. Customer Service skills is a must. Coordinate workflow activities ensuring customer satisfaction in all areas of responsibility to include, Job intake, operate print jobs, Recordkeeping, Shipping, Receiving.

· Applicant must be able to multitask and take in/understand complex work instructions. Ensure quality maintenance of all logs and reporting documentation; attention to detail.

· Participate in cross-training and perform other duties as needed.

· Handle time-sensitive material and maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude

· Perform other tasks as necessary / assigned. The Digital Print Coordinator assign/ delegates work to copy operators and ensure the team is fully utilized, productive and meeting the print deadlines demands.

Job Duties & Responsibilities

Job Intake

· Answer Incoming Calls

· Monitor Email Traffic on varies areas of Intake

· Respond to emails and answer inquiries

· Strong Customer Service Skills

· Strong verbal/written communication skills

· Assess incoming print jobs and requested deadlines

· Communicate effectively with clients regarding job requirements

· Ability to negotiate deadlines and other job parameters as necessary

· Organize and prioritize jobs in queue to optimize meeting client expectations

· Ability to use Microsoft office suite

· Assign print jobs fairly between print operators

Print Operator

· Assign print jobs fairly between print operators]

· Operate print, copy and scanning equipment

· Operate binding and other finishing equipment

· Ability to operate various print equipment and high volume printers such as (Xerox, Konica Minolta, etc…)

· Responsible for quickly and adequately producing detailed, high-quality printed materials/ styles in a time-sensitive atmosphere utilizing high-speed digital printers

· Perform multiple finishing types: wire-o, velo, 3 hole drill, lamination, stuffing envelopes, folding, and cutting

· Experience in using electronic/manual cutter

· Setting up and operating a variety of fiery printing software

· Ability to use Microsoft office suite

· Troubleshoot machine problems

Required Qualifications:

· Assign print jobs fairly between print operators

· Previous experience in Mail/Document Preparation;

· Document Scanning and/or Document Indexing

· Ability to effectively work individually or in a team environment.

· Ability to handle multiple projects simultaneously

· Ability to adapt to changing fast-growing production environment

· Ability to communicate both verbally and written with customers and company personnel

· Strong organizational and administrative skills

· Ability to meet employer's attendance policy

· Work experience in email and Microsoft Windows environments is required

· May be required to lift items weighing up to 50 pounds maximum allowed by current State Law with or without accommodations

· Must be able to sit, stand, and/or walk for long periods of time with or without accommodations

· High School Diploma or equivalent (GED) required

Preferred Qualification:

· Excellent Customer service is a must!

· Clients will be calling at all hours of the night looking for their jobs.

· Many clients have worked well into the night and can be exhausted and short-tempered.

· It's up to the TL to meet the client's demands and do everything in their power to meet the requested deadline.

· Applicant must have a strong copy background and be familiar with Fiery software as well as Copy equipment (Konica Minolta, Xerox, Ricoh, ETC...).

· Must have experience running large copy jobs as well as binding (wire-o, GBC, spiral bind, 3 Ring binder)

Pay Disclosure:

"The pay for this position is $18/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.

Exela endeavors to make www.exelatech.com accessible to any and all users. If you need assistance completing the application process, please contact us at recruitingsupport@exelatech.com.

Veterans

Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.

Pay Transparency Nondiscrimination Provision:

Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Morning shift

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• New York, NY 10282 (Required)

Ability to Relocate:

• New York, NY 10282: Relocate before starting work (Required)

Work Location: In person