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Job Description Summary:
Advanced level position in which the incumbent manages the development and implementation of Commercial Insurance Audit Training materials for EXL new hire and existing Auditors in a manner that is consistent with company policies, procedures, and standards.
Essential Duties and Responsibilities:
- Responsible for the development, implementation, and delivery of training programs.
- Coordinates scheduling of recurring training programs and plans training events and activities for such programs.
- Manages content and delivery of established training programs, evaluates their effectiveness, and identifies areas of content or delivery for change that will improve the program’s materials and delivery.
- Communicates with management and employees to evaluate the effectiveness of existing training programs in meeting goals and objectives.
- Mentors trainees as per the Ramp plan before they are moved under the respective Area Manager.
- Ensures timely completion of all EXL mandatory compliance trainings.
Non-Essential Duties and Responsibilities:
- Monitors phone calls and emails, and responds in a timely manner.
- Performs other duties as assigned.
Required Knowledge, Skills, and Abilities:
- Must have the ability to manage a small training staff, interact with direct reports, and coordinate their activities as needed to fulfill company objectives.
- Must have strong communication skills and the ability to communicate technical, procedural, or theoretical insurance concepts to new hire trainees.
- Ability to organize and implement training regimens, including ongoing interaction and coordination of internal and external personnel to fulfill training objectives.
- Ability to manage the inventory and workload of the Trainee during the Trainee Ramp.
- Ability to multitask and handle time-sensitive urgencies.
- Must have basic knowledge in the use of computers and general office equipment.
Work Direction and/or Supervision Responsibilities:
Work Direction to Others:
- Perform coaching and mentoring work direction responsibilities.
- Coordinate and assign work for training staff, monitor project progress, and provide feedback and instruction on staff activities for accuracy and effectiveness.
Supervision of Others:
- Make hiring decisions for one direct report, prepare and conduct annual performance reviews, set expectations, and provide coaching and guidance.
Formal Education, Work Experience, and Certifications and Licenses:
Education:
- Bachelor’s degree in accounting, business, management, or insurance-related field, or equivalent experience.
Experience:
- At least four to five years of insurance premium auditing experience.
Certifications and Licenses:
- Required: None
- Preferred: PAAS TAP Certification, IIA APA designations should be pursued.
Working Conditions:
Work is performed in varying locations and conditions including:
- EXL Branch and Home Office locations
- Customer locations
- Insured’s work site
- Insured’s agent-broker office
- Hotel environment
Annual Salary:
$70K and 10% Annual Bonus
Physical Requirements:
Full Time
Business Services
$85k-106k (estimate)
06/26/2024
07/25/2024
exlservice.com
NEW YORK, NY
15,000 - 50,000
1999
Public
ROHIT KAPOOR
$500M - $1B
Business Services
EXL provides operations management and analytics for structured around insurance, banking, financial services, utilities and healthcare industries.
The job skills required for Training Manager include Scheduling, Accounting, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Training Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Training Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Training Manager positions, which can be used as a reference in future career path planning. As a Training Manager, it can be promoted into senior positions as a Training Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Training Manager. You can explore the career advancement for a Training Manager below and select your interested title to get hiring information.