10 Help Desk Analyst 3 Jobs in Castle, DE
Expedite Technology Solutions is Hiring a Help Desk Analyst 3 Near Castle, DE
Job Details
Location: New Castle, DE 19720, Shift: 10:30 am to 7pm (It s possible that would change to 8am to 4:30pm)
Onsite: 1 day a week (WED) - Orientation and initial training will require them to be on site (est. 1 week)
Interview: One phone call and one Teams meeting
Duration: 12 Months
Role Description:
This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers.
The technician troubleshoots, resolves, documents, and escalates tickets as necessary.
Excellent communication and customer service skills are a must.
The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.
Preferred Education: A Certification and Network Certification or demonstrated equivalent.
Role Details:
- Process all inbound telephone calls, emails, and tickets as assigned.
- Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.
- 95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.
- Basic troubleshooting of LAN/WAN issues
- Remote troubleshooting of desktop issues
- Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now)
- Proactive responsiveness to time sensitive issues.
- This is a diverse business process environment that requires independent critical thinking.
- Responsible for the execution of Service Desk contact, problem, incident and request management policies and procedures.
- Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
- Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
- Responsible for reporting incident status and system outage notifications to customers, technical staff, and applicable management.
Job Summary
Full Time
$69k-84k (estimate)
06/23/2024
08/22/2024
expediteinc.com
ALPHARETTA, GA
25 - 50
Private
SHIRLLEY TOVAR
$10M - $50M
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The job skills required for Help Desk Analyst 3 include Help Desk, Troubleshooting, Customer Service, Service Desk, Customer Support, WAN, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst 3. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst 3. Select any job title you are interested in and start to search job requirements.
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Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
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