• Oversee the daily operations for a specified location, including software, hardware, tape backups, phone administration, and the local area network.
• Provide Level I & II end-user support for software and hardware issues.
• Oversee the daily operations of the local area network.
• Install and upgrade Microsoft Windows operating systems, including standard business applications and associated peripherals.
• Troubleshoot desktop virus and malware issues.
• Maintain a daily backup of all network files.
• Perform service administration tasks for software and hardware products to ensure manufacturer warranty compliance.
• Troubleshoot software and hardware problems through debugging, testing, and vendor assistance.
• Perform software and hardware inventory.

Years of Experience Needed: 2 years required
Level of Education: High School Diploma
Systems/Software Proficiencies: ServiceNow or any comparable ticketing system
Certifications/Licenses: A PC Technician; Network and Dell Hardware certification are a plus

Top Must-Have Skills:

• Troubleshooting PC hardware, Windows, Outlook/365, and web browsers.
• Strong focus on customer service and exceptional communication skills.
• Ability to triage incoming ticket requests and prioritize tasks.

Job Types: Full-time, Contract

Pay: $22.36 - $31.00 per hour

Expected hours: 40 per week

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

License/Certification:

• CompTIA A (Preferred)
• CompTIA Network (Preferred)

Ability to Commute:

• Philadelphia, PA 19102 (Required)

Ability to Relocate:

• Philadelphia, PA 19102: Relocate before starting work (Required)

Work Location: In person