3 Processing Specialist I Jobs in Moon, PA
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Expedite Technology Solutions is Hiring a Processing Specialist I Near Moon, PA
Essential Duties And ResponsibilitiesMust be able to work independently on tasks assigned to you on a day by day basis
Must be able to perform all aspects of Basic Production including: sorting and distributing incoming mail utilizing the Global Search function to identify and route mail accurately when necessary
Responsible for learning, understanding and applying all student loan regulations, policies and procedures and passing regulation certification
Ability to utilize the following areas of SAL to research and resolve client issues: Primary window, memo, history, prior bills/billing history and credit bureau reporting.
Answer, investigate and/or initiate actions on customer inquiries, requests or complaints on all loan products and services efficiently from the following customer access channels: Team Support. Follow-up as required to ensure customer satisfaction
Responsible for answering inquiries from all customer access channels regarding basic loan/account information
Process all paperwork and adjustments received accurately to keep borrower accounts current including deferment, forbearance, cancellation, AmeriCorps, Loan Verification forms, and E-Oscar
Process loan intakes on behalf of the Department of Education
Utilize the Employee website to view scanned images to answer questions about submitted paperwork, view Electronic Bills and Current Account Balance screens to assist with payment questions and access historical information to check the status of electronic check and credit card payments
Responsible for continually updating personal knowledge of changes to company products/services, technology, regulations and policies and procedures, and call center practices and policies
Participate in training to improve skills, performance levels and overall personal development
Consistently exceed set performance standards for service quality, accuracy and volume. Work with supervisor to jointly set performance goals and determine methods of improving performance
Consistently meet established standards for adhering to shift, break, and lunch schedules to support production goals
Excellent interpersonal and motivational skills
Innovative and highly motivated self-starter
Ability to work with minimum supervision
PC literacy
Detail oriented
Ability to read, analyze, and interpret Federal loan regulations and multiple, moderately complex internal support documentation platforms
Job Summary
Full Time
$40k-54k (estimate)
07/13/2024
08/09/2024
expediteinc.com
ALPHARETTA, GA
25 - 50
Private
SHIRLLEY TOVAR
$10M - $50M
Related Companies
The job skills required for Processing Specialist I include Initiative, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Processing Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Processing Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Processing Specialist I positions, which can be used as a reference in future career path planning. As a Processing Specialist I, it can be promoted into senior positions as a Manufacturing Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Processing Specialist I. You can explore the career advancement for a Processing Specialist I below and select your interested title to get hiring information.
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