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Responds to inbound phone inquiries from clients and partners regarding the use of Greater Giving products. Typically taking between 25-35 inbound phone calls per day.
Provides in-depth technical support, customer service, and general account management to clients on all Greater Giving products and services.
Consults with and assists clients before, during, and after events to ensure fundraising efforts are optimized.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Identifying customers’ needs, clarify information, research every issue and providing solutions
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Maintain client accounts and events in our software and CRM, which may include coordinating information from other departments.
Represents Greater Giving in a professional and positive manner.
Maintains regular and predictable attendance for scheduled shifts
Ideally 2 years of work experience in a Client Service, Technical Support or software support-related role.
Contractor
$42k-53k (estimate)
06/23/2024
07/21/2024
expediteinc.com
ALPHARETTA, GA
25 - 50
Private
SHIRLLEY TOVAR
$10M - $50M
The job skills required for Technical Customer Support Representative include Technical Support, Customer Service, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Customer Support Representative positions, which can be used as a reference in future career path planning. As a Technical Customer Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Customer Support Representative. You can explore the career advancement for a Technical Customer Support Representative below and select your interested title to get hiring information.