• Responds to inbound phone inquiries from clients and partners regarding the use of Greater Giving products. Typically taking between 25-35 inbound phone calls per day.

• Provides in-depth technical support, customer service, and general account management to clients on all Greater Giving products and services.

• Consults with and assists clients before, during, and after events to ensure fundraising efforts are optimized.

• Obtaining and evaluating all relevant data to handle complaints and inquiries.

• Identifying customers’ needs, clarify information, research every issue and providing solutions

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Portland, OR (Preferred)

Ability to Relocate:

• Portland, OR: Relocate before starting work (Preferred)

Work Location: In person