Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350 locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Scope of Position: To ensure that TRANSCON customers are served in the managing branch; To support the TRANSCON Lead/Supervisor with meeting customer requirements for all Outbound shipments and truck dispatching, while supporting other TRANSCON team members and management when needed.

Major Duties and Responsibilities:

Operations:

• Knowledge to create all Export and/or Import files.
• Ensure smooth and timely freight process flow.
  • Use Transcon Workflow and Transcon Exception reports daily.
• Ensure accurate and timely data entry into our operational system.
  • Ensure shipments are created accurately, timely, and paperwork sent to customers and carriers.
    • CDP/CPU, LKH/LKD, EPU, XK,
  • Ensure shipments are processed accurately same day as FRD.
    • FRD, Routing, Rating, SHI’s, SHR’s, BLP, APR, APT
  • Ensure shipments are accurately routed, rated, and consoled out nightly based on customer requirements.
    • BKD, PBK, ETA, TSF, GNR, LDD, COB, XMT
• Assist with Track and Trace TRANSCON Files and reporting.
• Warehouse support pertaining to dock checks, validating freight, etc.
• Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
• Contribute to new hire operational training.
• Contribute to maintain good relationships with service providers.
• Always meet compliance to regulations internal and external in accordance with government regulations.
• Meet KPI standards in accordance with the Company’s procedures.
• Network communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Proactively promote the company’s ten cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Attend branch meetings and accumulate required number of training hours (52).

Qualifications

• Knowledge of the Chicagoland area.
• Six months to one-year related experience in Domestic operations.
• Operations/Industry Knowledge preferred.
• Excellent oral and written communication skills
• A proven history of providing exceptional customer service at all levels.
• Effective people skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Excellent organizational skills, time management skills in addition to a professional attitude
• Great attitude and background based on compliments from customers and coworkers.
• Strong MS Office skills including Excel, PowerPoint, and OneNote

Additional Information

All your information will be kept confidential according to EEO guidelines.