What are the responsibilities and job description for the Sr Operations Consultant position at Experient Group?
Experient is an Atlanta-based business IT consultancy that offers flexible and innovative solutions tailored to our clients' business environment, culture and budget. We don't assume anything - we set out to continually prove ourselves by going above and beyond in every client engagement. We work collaboratively to understand our clients' business and provide guidance that enables them to achieve results.
We are seeking a Senior Operations Consultant to join our experienced Management Consulting team where you can fully utilize your skills and expertise in project management and business/data analysis to drive effective solutions for the clients’ needs. You will learn and fully understand our clients business, evaluate the issues and develop solutions to become the clients’ key advisor.
What You’ll Do
- Be onsite and part of a technology project management team leading many initiatives to help a new restaurant brand exponentially scale
- Execute many cross-vendor, cross-stakeholder digital activities with a high attention to detail to open new restaurants
- Manage vendors and hold them accountable
- Manage many actions happening in parallel with many critical dependencies
- Provide regular updates and escalate when appropriate
- Use knowledge of business analysis and process as well as effective project management skills to plan and lead work streams with small teams
- Actively run overall business analysis efforts according to the overall project plan
- Demonstrate a logical, rigorous, and analytical problem-solving approach
- Translate business requirements into solution design
- Lead business process current state discovery sessions and effectively gather current state workflows
- Facilitate the development of future state workflows while identifying process, interpersonal and technical gaps that need to be filled
- Lead development of detailed plan to fill current state/future state gaps
- Define and execute workflow-based end-user test scenarios
- Assist with test data management and execution oversight
- Lead direct or indirect team members for specific projects or objectives
- Lead client status and executive review meetings as needed
- Drive additional opportunities at client
- Excitement to be part of a “Start-up feel” and growing brand.
- Positive attitude and ability to work with many different personalities
- Flexibility and ability to pivot as changes happen regularly.
- Strong project management skills and experience
- 3 years of management consulting, professional services, and/or Big 4 consulting experience.
- 3 years of experience in the QSR (Quick Serve Restaurant) industry including experience working with digital menu and POS (Point of Sale).
- Ability to analyze complex issues and distill concepts to clients
- Fully understand client business and become the key trusted adviser
- Experience in delicately identifying risks and collaborating with the client to drive action to mitigate and resolve issues
- Strong analytical and interpersonal communication skills, while working independently
- Organizational skills and the ability to handle a vast array of information
- An understanding of the role of data management, information flow, and data governance issues
- Experience with vendor integration and management
- Experience in serving as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs
- Proficient in defining and documenting business processes and requirements
- A bachelor’s degree from an accredited college/university. A master’s degree and/or applicable professional certifications are bonuses.
Location: Must be able to work onsite 4-5 days a week
Work With Us
At Experient, we value community, collaboration and people who are willing to roll up their sleeves to get the job done. While functional and technical skills are critical, we place a priority on hiring people who match our values. Our philosophy is simple: we attract and hire talented people, then provide them with a supportive community, career opportunities and guidance from our experienced leadership so they can thrive. In short, we strive to serve our people better than anyone else.
Experient is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.
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