Solutions Architect

Location: Bartlett, TN (Greater Memphis Area)

What does the Experitec Solutions Architect role look like?

The Solutions Architect is a part of our Inside Sales organization and is the lead technical resource in the development of systems hardware and software solutions to our customers. This role will work with our Remote Automation Solutions (RAS), Reliability and Process Systems & Solutions (PSS) departments and products. Our customers are largely manufacturing facilities and we serve many different industries including chemical, power generation, refining, oil & gas, food & beverage, pulp &paper, and water.

What is the Solutions Architect responsible for?

In this role, you will work with customers and internal resources to understand the technical application needs of the customer and address them with a blend of our hardware and software offerings to create an effective solution to their requirements. You will learn the capabilities of all Emerson Automation Solutions and third-party products in order to provide a solution. You will work with customers on technical specifications and provide comments regarding acceptance, exception, or clarifications to those specifications. The prime objective of this role is to architect and quote system solutions that generate the targeted results and satisfaction for our customers.

Typical work assignments include:

• Provide knowledge of customer applications and knowledge of RAS, Reliability and PSS products and services to provide automation solutions to customers.
• Proactively communicates quotation activity with Account Managers, Project Pursuit Leads, and Sales Management.
• Collaborate with the team to develop the best hardware and software product solution for success.
• Draft proposal documents for the team including Bill of Materials, supporting comments, and System Architecture Drawings.
• Collaborate with Sales, Order Execution, Warehousing, and Engineering to develop and deliver value to our customers.
• Effectively recommend, propose, and provide complete automation solutions to our customers.
• Achieve technical knowledge depth in the hardware and software products and services we deploy at the customer site.
• Actively participate in project pursuit teams to provide technical knowledge and leadership for individual opportunities.
• Develop a rapport with our fellow associates as a team to get the job done.

Who can do this job?

Basic qualifications include:

• Proficient in Microsoft Office (Excel, Work, PowerPoint, etc.) and ability to work efficiently and effectively within a business system.
• Effective communication and interpersonal skills.
• Leadership ability.
• Exceptional computer skills.
• Strong organizational skills and attention to detail.
• Analytical and critical thinking.
• Ability to thrive in a fast-paced and ever-changing environment.

Other preferred attributes/skills:

• Bachelor’s degree or 5 years of working knowledge and experience with data entry into a business system.
• Previous customer service experience.

This position requires a hands-on approach, a strong work ethic, ability to adapt in a fast-paced customer first environment, and a commitment to excellence.

What Experitec offers:

At Experitec, we know our employees are a critical part to our overall success. We care about the wellbeing of each and every employee. No matter what stage of life they’re in, Experitec strives to support and care for each employee with a benefits program tailored to their needs. We pride ourselves on offering a flexible work environment ensuring our employees have the work-life balance they deserve. We believe giving our employees the resources they need to succeed in their personal lives will enable them to reach their peak performance in their professional lives.

Comprehensive benefits package*:

• Major medical, dental, vision.
• 401K –
  • Employer match of 50% of every dollar employee contributes up to 6% of annual compensation.
  • Employer makes a 3% Safe Harbor Contribution of your total compensation each month.
• 100% Employee Owned with ESOP (Employee Stock Ownership Plan).
• Flexible work environment.
• PTO: personal time, vacation, paid holidays.
• Company and individual performance related compensation plan rewarding employees for their contribution and encouraging their long-term commitment.
• 14 weeks paid maternity leave.
• 2 weeks paid parental leave.

*Full details available in Benefits brochure provided to candidates during final interview stage.

Equal Opportunity Employer 

Experitec is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Work Authorization 

Experitec does not provide immigration sponsorship (e.g., H-1B visa sponsorship).

What does Experitec do?

As an Emerson Impact Partner, we have the exclusive rights to sell and service Emerson Automation Solutions products in our defined territory. Our customers are largely manufacturing facilities and Upstream Oil & Gas. We serve many different industries including chemical, power generation, refining, oil & gas, food & beverage, pulp & paper, and water. We partner with our customers to optimize the performance of their automated processes (reduce cost and increase throughput and quality), make their plants safer places to work, and/or help them reach environmental goals. Our engineered solutions include both innovative technology, products, and services. We are a group of Driven, Positive and Collaborative Employee Owners!