JOB TITLE : Visitor Centers Visitor Planner (full-time)

DIVISION : Convention & Visitors Bureau

DATE : July 1, 2024

FUNCTION : This position assists the Visitor Services Manager to ensure the successful operation of the four visitor centers.

The centers provide visitor information services to area visitors and residents as well as serve as sales outlets for tour tickets and Carta passes.

STATUS : Full-time, regular, exempt, includes Saturday and Sunday at least twice a month.

III. SPECIFIC DUTIES :

Assist with the daily operation of the four visitor centers to include daily opening and closing of the centers and supervision of the Visitor Planning Staff.

Help to ensure the smooth operation of the four visitor centers.

• Reconcile tour tickets and Carta monies daily for the downtown visitor center.
• Reconcile tour ticket, Carta and publication monies for the three remote visitor centers.
• Serve as the main point of contact for the Visitor Centers on designated days.
• Attend CVB staff meetings and Travel Council meetings as designated.
• Assist Visitor Services Manager in the training of new counter information staff.
• Order brochures as needed and maintain contact with investors that display brochures at the Visitor Centers. Supervise stocking of brochure racks.
• Ensure that all incoming telephone calls are answered in a cordial and professional manner.
• Assist counter staff at lunch, breaks and in absence of staff, and provide additional assistance during busy periods.
• Assist Visitor Services Manager to maintain adequate office and tour ticket sales supplies.
• Assist in the maintenance of CARTA supplies
• Prepare responses to special visitor inquiries as assigned.
• Perform other duties as assigned.
• Assist in call center as needed
• Assist in Marketplace as needed
• ESSENTIAL & NON-ESSENTIAL REQUIREMENTS (In compliance with the ADA) :

Essential Functions

• Good interpersonal skills.
• Ability to operate office equipment and learn software programs such as Word, Excel, and scheduling software.
• Ability to perform mathematical calculations accurately.
• Access to transportation to attend meetings / functions throughout the tri-county region and the state, including overnight lodging, and to pick-up or deliver supplies related to the job before, during, and after regular working hours.
• Ability to grip / grasp various tools and equipment used in the office area.
• Ability to set up for a meeting, including coffee preparation, carrying coffee pots to meeting rooms, arranging furniture, placing agendas, and other information around the table.
• Good eyesight and hearing which may be corrected with an aid, if necessary.
• Ability to rotate the body while in a sitting or standing position.

Non-Essential Functions

• Ability to stretch and reach in various directions while in a kneeling, standing, sitting, or crouching position.
• Able to lift a maximum of 50 pounds
• IMMEDIATE SUPERVISOR : Visitor Centers Manager

Last updated : 2024-08-28