Assistant Manager

Glendale, CA

Full time Temp to hire.

$20 to $25hr depending on experience.

Monday thru Friday - 9am to 6pm

Small Glendale company specializing in custom embroidery and promotional products is looking for an Assistant Manager to join their team in Glendale. Seeking candidates that love to help customers and want to grow and learn the business.

Summary : Provide excellent customer service and accurately assess all customer embroidery, screen printing, and promotional products needs. Handle call in and walk in prospects and customers in a courteous and professional manner. Coordinate and execute in house marketing programs. Always demonstrate a professional image of the brand. Will be direct support to the owner which requires excellent communication & strong computer skills: MS Office Suite and Adobe Illustrator fluency a must!

Responsibilities:

• Respond efficiently to all walk-in customers and telephone inquiries to determine product needs.
• Provide recommendations and quotes and assist with the order process.
• Greet customers and answer phones in a professional and knowledgeable manner.
• Process all work orders accurately and obtain customer approval.
• Obtain at least 50% down payment and payment in full upon completion with every order.
• Accurately complete counter forms, quotes and invoices.
• Work closely with the production area to answer any questions concerning current work orders.
• Maintain a good working relationship with vendors to obtain quotes and follow up on orders in process.
• Maintain an organized, clean and professional store appearance at all times.
• Make telemarketing calls to generate new business.
• Maintain and update lists of prospective customers and referrals.
• Implement effective marketing strategies within the store.
• Support manager as needed with reports, invoices and paperwork.
• Cross train in other areas of the store.
• Assure customer satisfaction.

Qualifications:

• Proficient with Windows Operating System, and the Microsoft Office Suite.
• Graphic Design Software (Adobe Illustrator/Photoshop/Corel Draw) and the POS/QuickBooks system.
• Must have the ability to stand on feet for long periods of time.
• Must have the ability to operate a computer and monitor for long periods of time.
• Must be proficient in English usage including spelling, grammar, punctuation, and proofreading.
• Possess a good understanding of basic sales and telemarketing tactics.
• Have excellent communication and customer service skills.