211 Customer Support Specialist Jobs in Houston, TX
EXSIF is Hiring a Customer Support Specialist Near Houston, TX
Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.
Houston TX Hybrid RoleMust be eligible to work in the US without sponsorship currently or in the future.
CompanyEXSIF Worldwide, Inc. (exsif.com) is the world’s largest and most trusted tank leasing company. EXSIF provides reliable and sustainable equipment combined with best-in-class services that enable the global movement of products essential to everyday life. EXSIF is a global organization with team members in 10 countries.
EXSIF is a wholly owned subsidiary of Marmon Holdings, Inc., a Berkshire Hathaway company. Marmon Holdings, Inc. may be the biggest company you’ve never heard of. It is comprised of 11 groups and more than 100 autonomous businesses with a total annual revenue of $10 billion. Marmon’s 20,000-plus team members serve diverse industries and markets worldwide. As a member of the Marmon team, you have access to career opportunities across the entire organization.
EXSIF’s experienced leadership team, growing end markets, and the financial backing of Berkshire Hathaway has poised EXSIF for significant growth.
The Role: Customer Service SpecialistThe Customer Service Specialist, who reports to the Manager of Customer Relations and Credit Collections, supports all areas of Customer Service activities with other account managers to maximize EXSIF’s ability to fulfil customer requirements, expand our marketplace, outperform our competition, increase asset utilization, and promote overall positive external and internal customer relationships.
Summary
- Handle all incoming inquiries, from both external and internal customers, and follow up as required.
- Assist with drafting customer contracts and co-ordinate with reporting manager and HQ contracts desk for final drafts and send contracts for signature to customer.
- Update regional contracts log and follow up to ensure all customer contracts are fully executed with 48 hours
- Liaise with internal technical and operational teams and external trading partners to supply equipment to customers under time constraints.
- Liaise with internal technical and operational teams to receive equipment back into EXSIF inventory.
- Perform necessary administration tasks to fulfil incoming bookings.
- Generate/Producing excel/fleet reports for customers, sales and management team
- Update and maintain in house operating/computer system.
- Assist in resolution of customer billing discrepancies.
- Assist in researching potential market opportunities, new applications, and development / conversion areas as and when required.
- Maintain and update area customer database.
- Maintain and track expired customer insurances on monthly basis and follow up with customers to provide updated insurances.
- Issuance of equipment release authorizations to customers, operations/depots, surveyors.
- Issuance of equipment redelivery authorization in accordance with contract to customers, operations/depots.
- Become fully involved/take ownership in projects/process improvements as directed by reporting manager
- Fulfil all customer requirements while developing and maintaining customer relationships through regular touch base with customer through meetings (virtual / onsite).
- Conduct customer onboarding sessions for all new customers / new contact points in existing customer and promote EXSIF’s self-service portal.
- Providing administrational support for cross-regional accounts when needed.
- Adherence to new processes/systems as directed by reporting manager.
- Able to prioritize and manage workload, exercise good judgment in accordance with EXSIF Worldwide policies and procedures
- Ability to attend TEAMS & Zoom meetings, discussions, calls and other related communications on video whether in the office or working from home.
- Extremely organized with the ability to work under time pressure.
- High level of accuracy and attention to detail.
- Strong Computer skills necessary, accompanied by oral and written communication skills.
- Ability to maintain effective working relationship with EXSIF’s external and internal customers
- A customer focused along with continuous improvement mindset.
- Two years customer service, or administrative, industry experience
- Container Leasing / logistics industry experience preferred, but not mandatory.
- Medical, dental, vision, etc.
- 401(K) with matching & discretionary retirement contributions.
- Flexible paid PTO policy.
- Maternal and parental leave.
- Berkshire Hathaway employee discount program . . . and much more!
#ZR1
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
Job Summary
Full Time
$48k-62k (estimate)
09/02/2024
09/29/2024
The job skills required for Customer Support Specialist include Customer Service, Billing, Written Communication, Leadership, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
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