ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive, other duties may be assigned:

Team Leadership/Supervision

• Oversee the clinical performance and achievement of productivity expectations of assigned Care Teams
• Foster an engaging culture among all teammates
• Manage adherence to established and documented Eventus clinical standards, processes and procedures. Receive and react to clinical quality data reports
• Collaborate with physicians, clinical leaders and/or director of clinical services when specialty specific guidance is needed. Act as clinical and workflow expert for clinical leaders within the team and help facilitate the resolution of clinical inquiries from clinical leaders, providers, facility personnel and family members

Regularly meet with direct reports to assess their job performance as well as mentor, guide and train on any job duties that are not being met

• Collaborate with the care team administration and state operators to ensure metrics are met
• Assist with creation, development and organization of care team, state and company meetings as well as new company initiatives
• Identify and report any process improvements that could be made within clinical and quality areas

Care Team Clinical Integration

• Ensure adoption of Eventus clinical model in all available facilities, providers and care teams with the ability to demonstrate and promote the value of the clinical model in both written and spoken language
• Receive and analyze clinical quality data and team and provider productivity reports; reacting and counseling team members, as needed, to maintain standards
• Promote interdisciplinary collaboration through coordination with all service lines
• Keep team members informed of all recommendations for process improvements, clinical issues, employee, facility customer or patient/family issues
• Create and maintain a team spirit and positive patient focused culture among teammates

Growth and Retention

• Ensure external excellent customer service through retention of existing facilities, both in numbers of facilities and maintaining/adding to existing patient caseloads through the growth of existing caseloads and addition of service lines within each facility

• Expand Eventus clinical model of care through new facility starts utilizing the interdisciplinary and collaborative model/process

• Ensure internal customer service through high provider and employee retention rates; recognizing positive and negative retention trends and offering solutions to improve metrics

• Assist with expansion, not only in new areas of business/facilities but also in the design of new care team organization/future roles not yet realized

Clinical Services

• Perform clinical services within the standards of Eventus WholeHealth clinicians for area of clinical specialty on as needed basis
• Provide backup and fill-in clinical services (e.g., PTO and uncovered buildings coverage) when needed and work alongside providers in trainings or starting up new buildings, to ensure that all patients within the care team are serviced.

EDUCATION AND/OR CERTIFICATIONS

• Clinical Masters or Doctoral Degree
• National certification for area of specialty
• Unrestricted license in area of specialty within the state of practice

SKILLS AND QUALIFICATIONS

• Previous or current long-term care experience required
• Experience leading integrated healthcare teams a plus
• Demonstrated experience with an Electronic Health Record (EMR) and/or practice management system
• Excellent PC skills required
• Strong leadership skills and the ability to effectively coach, motivate, and develop others.
• Excellent oral, written and interpersonal communications skills, with the ability to bring individuals together.
• Ability to work collaboratively and coordinate care with a multi-disciplinary team Ability to effectively handle multiple priorities
• Possess outstanding organization skills and an ability to multi-task while maintaining a customer focus
• Demonstrate creativity, problem-solving, adaptability, and flexibility
• Knowledge of HIPAA privacy laws
• Must possess an understanding and adherence of legal and regulatory agency rules and guidelines
• Drive to help patients and staff with tact and diplomacy

LANGUAGE SKILLS:

• Ability to communicate clearly and concisely in verbal and written form.
• Strong communication skills and a customer service attitude.
• Must be able to frequently communicate with facilities and patients and/or with others about patient or provider requirements, complaints, and common inquiries.

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PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the job.

• While performing the duties of this job, the employee is regularly required to communicate with others, including the ability to express oneself and exchange information in what, at times, could be a stressful or high-pressure environment.
• The employee frequently is required to move about the office to access files, use office equipment, and to interact with others. The person must be able to sit, walk, or remain in a stationary position for extended periods of time to be able to work, communicate on the phone, utilize the computer, and interact with others. The employee is occasionally required to stand or otherwise be able to access files, equipment, and other items in high places.
• Employee must be able to constantly operate computers, phones, and other office equipment.
• Employee must be able to bend, stoop, kneel, crouch, or crawl.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the job.

• The noise level in the work environment is usually moderate to high.
• Due to the collaborative nature of the business and the need to service customers, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines.

• Requires desk work in office environment.
• Ability to work flexible hours as needed to meet deadlines.

Consistent with applicable federal and state laws, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

This description reflects the Company’s assessment of the essential functions of the job but does not proscribe or restrict other tasks that may be assigned from time to time. Duties, responsibilities, and activities may change at any time with or without notice.

I confirm that I am able to perform the functions and requirements of this position, with or without reasonable accommodations, as described herein and explained to me.