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Job Description
POSITION PURPOSE AND SUMMARY
Oversees, directs and manages property operations of a single property to assure optimum performance and continual improvement in the Key Performance Indicators (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right, Stop the Leaks and Safewatch). Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.
Watch A Day in the Life video for General Manager https://vimeo.com/showcase/5180017/video/265597879
MAJOR / KEY JOB DUTIES
Ensure associates at the property are driving the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right and Stop the Leaks)
Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees
Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA
Manage labor standards and property level expenses to achieve maximum flow-through to the bottom line profit
Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks
Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors
Works with the District Manager and Regional Director of Field Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports
Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase the company's visibility within the local market
Promotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to AGM and hourly associates
Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives
Recruits qualified applicants. Trains employees in accordance with company standards
Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc
Inspects and documents repairs and cleanliness of property with AGM to ensure optimum upkeep and repair, room cleanliness and overall property appearance
Work to build solid client relationships in the District and with Managers and staff at each assigned hotel
Upholds and Enforces ESH standards and policy compliance at the hotel level.
OTHER DUTIES
Adheres to federal, state and local laws employment related laws and regulations
Performs duties in all aspects of hotel operations whenever needed
Directly manages an Assistant General Manager who supervises a total of 8 to 10 employees on the Property. Is responsible for the overall direction, coordination, and evaluation of this unit.
Actively reviews and monitors the Social Media websites to ensure timely and appropriate responses to postings.
BENEFITS
Buy-Up Long-Term Disability
Supplemental Life Insurance
Dependent Life Insurance
Compensation
Pay Ranges
Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and
location. Candidates are not guaranteed to be at the high or low end of the compensation ranges
presented. The Company complies with applicable federal, state, and local minimum wage requirements.
For Colorado, Washington, California, Applicants Only:
General Manager GMA- 203100 $53,000 - $76,000
For New York City (Whitestone) Applicants Only:
General Manager GMA - 203100 $57,000 - $87,000
Job Type: Full-time
Pay: $56,075.00 - $68,309.00 per year
Benefits:
Shift:
License/Certification:
Shift availability:
Ability to Relocate:
Work Location: In person
Full Time
Accommodations
$56k-79k (estimate)
09/08/2024
11/07/2024
extendedstayamerica.com
FLORENCE, KY
7,500 - 15,000
1995
Investment Company
BOBBY COPELAND
$1B - $3B
Accommodations
Insight Venture Partnersfocuses on investing in growth-stage technology, software and internet-enabled businesses.
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