Job Summary: Are you a people person with a knack for building lasting relationships? Do you have a passion for client satisfaction? If so, we want you on our team as our next Account Manager!

As an Account Manager at Extreme Landscaping, you'll be at the heart of our client interactions, ensuring they receive top-notch service and support. You'll work closely with our operations, sales, and project management teams to deliver outstanding results and drive business growth.

Key Responsibilities:

Client Relationship Management:

• Develop and maintain strong relationships with clients to ensure their satisfaction and retention.
• Regularly communicate with clients to understand their needs, preferences, and feedback.

Sales and Business Development:

• Identify and pursue new business opportunities within existing accounts and seek out potential new clients.
• Prepare and present tailored proposals and contracts to clients.

Budget Management:

• Prepare and manage budgets for client accounts, ensuring profitability while delivering high-quality service.
• Provide cost estimates and manage client billing and invoicing processes.

Service Delivery:

• Oversee the delivery of services to ensure they meet our high-quality standards.
• Collaborate with the operations team to ensure timely and efficient service delivery.

Problem Resolution:

• Address and resolve any client complaints or issues promptly to maintain satisfaction.
• Proactively identify potential issues and implement solutions to prevent them.

Reporting and Documentation:

• Maintain detailed records of client interactions, project progress, and service delivery.
• Provide regular reports to management on account performance and client satisfaction.

Team Coordination:

• Work closely with the operations, sales, and project management teams to ensure cohesive service delivery.
• Participate in team meetings and contribute to the continuous improvement of processes and services.

Why You'll Love Working With Us:

• A Fun, Supportive Environment: We believe in working hard and playing hard. Our team is supportive, collaborative, and always ready to celebrate successes.
• Professional Growth: We invest in our employees' growth with ongoing training and development opportunities.
• Impact: Your work will directly contribute to the beautification of our community and client satisfaction.
• Competitive Compensation: We offer a competitive salary and performance bonuses.

Key Performance Indicators (KPIs):

• Client Retention Rate
• Customer Satisfaction Score (CSS)
• Revenue Growth from Existing Accounts
• New Business Acquisition
• Profit Margins per Account
• Resolution Time for Client Issues
• Upsell and Cross-sell Rates
• Client Communication Frequency
• Invoice Accuracy and Timeliness

Qualifications:

• Proven experience in an administrative or office management role, preferably in the landscape or construction industry.
• Sales and Customer Service is preferred
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Comfortable working in a fast-paced environment.

Ready to bring your skills to our dynamic team and grow with us? Apply now and let's Elevate Your Life!

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off
• Paid training

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• No travel

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Las Cruces, NM 88005 (Required)

Work Location: In person