61 Customer Support Representative Jobs in Anaheim, CA
Extron is Hiring a Customer Support Representative Near Anaheim, CA
CUSTOMER SUPPORT REPRESENTATIVE
Company Overview:
Extron is a leading developer and manufacturer of professional AV hardware and software solutions which serve the ever-changing needs of organizations around the world as they strive to better communicate. Each Extron product is carefully engineered to provide best-in-class performance, intuitive operation and exceptional reliability. At Extron, the passion for our products is evidenced by our company culture which encourages innovation and provides opportunities for individual career growth. Our teams develop and release over 100 new products a year and continue to grow our vast patent portfolio.
Position Overview:
Serving as the initial point of contact for Extron partners and end users needing audio visual sales/technical support via phone, email, and web requests. Performs problem solving support through diagnostic techniques and/or pertinent questions to determine an appropriate solution based on the customer’s needs to include Extron product recommendations.
Qualified Candidates will have:
- 2 years of experience in a helpdesk support environment.
- Professional, high energy, excellent communication skills (written and verbal).
- Proven track record of answering high volume calls, providing customer support or inside sales for technology products or electronics.
- Ability to respond to customer inquiries through troubleshooting techniques in processes and technical product applications.
- Desire to build customer relationships.
- Technical, organizational, and logical aptitudes are preferred.
- Strong attention to detail, highly organized, and computer literate.
- Ability to work well in a fast-paced professional office environment.
Salary Range: $22-23 per hour. Pay may vary depending on experience, qualifications, and other job-related factors.
Job Summary
Full Time
$51k-67k (estimate)
06/23/2024
07/11/2024
extron.com
CHESTER SPRINGS, PA
100 - 200
1983
$50M - $200M
Retail
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About Extron
Extron The AV Technology Leader. Every day, millions of people around the world are having their experiences enhanced by Extron audiovisual signal processing, distribution, and control solutions. We design advanced technologies to create better looking images, higher quality sound, systems that are easier to control and work more reliably. Our powerful asset management tools are helping technology professionals efficiently manage large numbers of audiovisual systems deployed throughout their enterprises and institutions. Extron AV technology solutions serve the diverse needs of organizations ...around the world and are deployed in a wide variety of corporate, educational, government, healthcare, retail, and entertainment applications. Career opportunities at www.extron.com/careers
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The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
