Eye Consultants of Texas is seeking a qualified Referral Coordinator to join our professional team. The Referral Coordinator is responsible for scheduling referred patients and maintaining an open level of communication with our referring providers. This is a full-time position, M-F from 8am to 5pm.

Responsibilities:

• Monitor faxes and online referral platforms for incoming referrals and appointment requests.
• Enter patient information in EMR, import referral documents, and schedule patients appropriately.
• Complete checklist for each patient scheduled to ensure all pertinent patient information has been obtained and that critical information about their upcoming appointment has been shared with the patient..
• Maintain referrals tracking system to promote team awareness.
• Document scheduling attempts and other pertinent information in EMR and in referral tracking system.
• Communicate with referring providers on the status of patients by updating referral platforms and sending exam notes after patients have been seen in our office.
• Be alert to new referring providers; collect relevant demographics in order to add new provider to EMR, obtain co-management preferences if the referring provider is an optometrist, update co-management spreadsheet as needed, and acknowledge new referring providers.
• Send transfer of care and co-management consent for all co-managed patients after surgery.
• Follow up on pending referrals on a daily basis.
• Assist with answering phones and covering lunches for front office staff.
• Follow up on any specialty/provider which has not sent summaries/reports to office.
• Provide a standard of excellence as it relates to customer service and satisfaction for all patients.
• Perform other duties as assigned.

Qualifications:

• Ability to build rapport with patients and providers over the phone
• Strong organizational skills
• Excellent written and verbal communication skills
• Maintain professional demeanor
• Ability to maintain confidentiality

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• No weekends

Application Question(s):

• What interests you most about this position?

Work Location: In person