We are currently seeking qualified candidates residing in the United States, with a military background being a plus, to join our team as Remote Customer Service Representatives.

Key Responsibilities:

1. Manage incoming calls from customers, addressing inquiries, complaints, and feedback professionally.
2. Initiate outbound calls to follow up on customer issues and gather necessary information.
3. Provide accurate and efficient assistance to customers, resolving issues promptly.
4. Utilize company systems and databases to document customer interactions and maintain updated records.
5. Collaborate with team members and departments to ensure customer satisfaction and resolve escalated issues.
6. Adhere to company policies and procedures while maintaining confidentiality and professionalism.
7. Meet or exceed performance goals for call quality, productivity, and customer satisfaction.

Requirements:

1. High school diploma or equivalent.
2. Previous experience in customer service or call center roles preferred.
3. Exceptional communication skills, both verbal and written.
4. Strong interpersonal skills, with the ability to handle challenging situations empathetically.
5. Proficiency in using computer systems and call center software.
6. Ability to multitask effectively and thrive in a remote work environment.
7. Flexibility to work various shifts, including evenings, weekends, and holidays.
8. Reliable high-speed internet connection and a dedicated workspace conducive to taking calls.

Join our team and contribute to delivering outstanding customer service from the comfort of your home. Apply now to become a valued member of our remote customer service team!

This is a full time position