SUMMARY:

A CSSC Service Coordinator is responsible for facilitating the complete evaluation and installation process for VA requests for veteran access. They plan, organize and monitor ramp system projects in a designated geographical area while adhering to current company polices and timelines as well as specific project conditions in a manner that ensures company policies, procedures, goals, and expectations are being met. Any projects requiring service or recovery will also be facilitated by the CSSC Service Coordinator. They provide constant supportive communication and guidance to the national installer base they are working with according to the current guidelines and practices of the CSSC.

RESPONSIBILITIES:

A CSSC Service Coordinator assigns contractors, sends project requests, monitors project progression and material logistics, troubleshoots complications, processes information, updates EZ-Tracker, evaluates andverifies completion of paperwork, pictures, and workmanship by project installers while keeping clear communication with all parties involved. Projects are assigned to coordinators according to specific geographic areas. They ensure that all processes and procedures are followed as determined by company and department. Provide assistance to other CSSC Coordinators as time allows or as assigned by the CSSC Supervisor and/or Manager.

ESSENTIAL DUTIES:

· Coordinate projects as assigned within a designated geographic area.

· Provide all necessary documentation to contractors in order to verify and instruct the completion of a given project process.

• Maintains exceptional communication and works closely with Contractors and CSSC/CSR Staff to ensure that the project timeline expectations and deadlines are being met.

· Process and enter all data into EZ-Tracker.

· Verify all project documentation submitted is complete, accurate, and done according to departmental policies as explained in the department training manual.

· Monitor project progress and maintain project information by adding accurate dates and notes, contact contractors on estimated appointments, late projects, and track shipments for reporting purposes.

· Monitor projects for unused materials and add to contractor’s inventory as appropriate

· Keep clear communications with management and departments involved should project complications arise.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily in a fast paced, multitasking environment to facilitate the timely completion of each task. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED) required, higher education preferred. Must have some office experience and some understanding of construction, manufacturing, shipping, permitting, insurance, and sales practices. One year or more of related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

A basic understanding of terminology used in construction, manufacturing, shipping, permitting, insurance, and sales practices including purchase orders, invoices, permits, governmental and commercial certifications, as well as business agreements, email etiquette, proper grammar, paraphrasing, and good communication skills required. Being bilingual is a plus.

MATHEMATICAL SKILLS:

Mathematics typically used in commerce such as basic arithmetic. (i.e. add, subtract, multiply, and divide, fractions, decimals, and percentages, basic algebra, statistics and probability.) Mathematics required in the construction industry such as ADA and OSHA require (i.e. assessing rise, grade, measurements, degrees, weights, and cost estimations).

REASONING ABILITY:

Must apply problem solving, deductive reasoning, chronological order, and creative thinking to find solutions to common project complications according to provided policies and guidelines. Have the ability to apply common sense understanding in carrying out instructions furnished in written, oral, or diagram form. Attention to detail with a high level of accuracy is required.

COMPUTER SKILLS:

Possess basic to advanced computer operation skills. This is to include experience with Microsoft Office (Outlook, Word, Excel, Picture Manager, and Access specifically), Adobe Acrobat, Google Maps, EZ-Tracker, and company shared networks as well as internet security and navigation.

PHYSICAL DEMANDS:

Ability to listen as to hear and comprehend; ability to see as to read, comprehend and assess. Required to remain sitting, talking on the phone, using a computer for prolonged periods of time. Remain productive and calm under pressure; handle high levels of stress and meet strict financial and time deadlines.

WORK ENVIRONMENT:

Standard office setting in small to moderate open ended cubical within close proximity to co-workers. First floor room that is temperature controlled and well-lit with no windows. Busy, fast paced, multitasking environment. Must be able to work with others and help support the corporate culture.

Homecare Products, Inc. is an Equal Opportunity Employer. m/f/d/v

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer Service: 1 year (Preferred)

Ability to Relocate:

• Auburn, WA 98001: Relocate before starting work (Required)

Work Location: In person