Title: Key Account Project Manager

We are a leading global manufacturer of electrical interconnects and power distribution solutions. Our North American Headquarters is located in Central New Jersey directly off Route 287 is where we maintain significant “on-time” inventory of electrical interconnects that are produced in our factory in Germany. In addition, we are a UL Listed assembly operation that manufactures portable power distribution, control panels, and power cable assemblies. Due to our rapid growth and expansion,we are currently seeking a dedicated and proactive Key Account Project Manager to join our team. The Account Manager will be responsible for supporting and maintaining a strong relationship with a “key” client to ensure their complete satisfaction. The ideal candidate will possess excellent communication skills, a customer-focused mindset, be well organized, and be able to collaborate effectively with internal teams to meet client needs.

Responsibilities & Job Function:

Data Management:

· Own and regularly maintain customer and projects related data input into company’s ERP systems and shared documents.

· Provide scheduled reporting to management on key subjects relating to project pipeline updates, deviations from plan, cost impacts.

· Maintain data input in customer’s systems – tendering, on-site date information, production and delivery schedules, and other online systems that the customer intends to implement

Participate in Customer Meetings:

· Participate in scheduled customer meetings and provide relevant input. Such meetings may require online or on-site presence.

· Build and maintain strong, long-lasting relationships with clients through regular communication, meetings, and presentations.

Customer Communication:

· Serve as the primary internal point of contact for assigned client, understand the client’s needs, objectives, and challenges.

· Prepare and submit Tender Quotations in accordance with customer policy.

· Prepare and submit necessary disclosures i.e., compliance questionnaires, environment, OSHA etc.

· Accurately exchange information with customer on the subjects of, project pipeline and project delivery and changes of delivery dates

Project Delivery Management:

· Initiate and maintain series of internal meetings to co-ordinate project deliveries.

· Duly maintain Delivery Schedule document – make sure information is up to date and reflect latest Project information –

· Create a “Project Pipeline” document for Company’s Management and Finance Manager

Quality Feedback Management:

· Timely management of any quality issues – arrange delivery of replacement products internally.

· Initiate Quality Feedback – Root cause analysis internally. Communication with quality control department is necessary.

Invoicing:

· Ensure policy compliant invoice submittals to customer.

Qualifications:

· Bachelor’s degree in business, marketing, or a related field.

· Proven experience in account management, client relationship management, or a related field.

· Excellent communication and interpersonal skills, with the ability to build rapport and trust with client.

· Strong problem-solving abilities, with a customer-focused mindset.

· Ability to work independently and collaboratively in a fast-paced, dynamic environment.

· Detail-oriented with strong organizational and time management skills.

· Proficiency in Microsoft Office suite and CRM software.

· Willingness to travel occasionally to meet with the client.

Compensation:

· We offer a competitive & attractive compensation package including a base salary plus incentives.

· Company subsidized medical & dental insurance.

· Paid Time Off

· 401K savings plan including company match.