2 Onsite Desktop/End User Support Jobs in Springs, MS
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Onsite Desktop/End User Support
$42k-53k (estimate)
Contractor | IT Outsourcing & Consulting
2 Days Ago
F2ONSITE is Hiring an Onsite Desktop/End User Support Near Springs, MS
Onsite-Desktop/End User Support Tech
Job DescriptionThe Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
QualificationsResponsibilities
" Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
" Provide support to client identified VIPs
" Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
" Perform Install/Move/Add or Change (IMAC) activities.
" Perform all assigned desk-side support activities
" Display outstanding technical and professional services skills at all times
" Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
" Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
" Understands and follows all documented service operations policies and procedures.
" Other duties or certifications may be assigned to meet business needs
Education And Experience" Typically requires technical school certification or equivalent of 2-3 years of relevant experience
Certifications And/or Qualifications" Maintain all required OEM Certifications as directed by Management
" Knowledge of relevant software and hardware systems
" Understanding of ITIL methodologies
" A certification is desired
" May require additional customer-specific certifications or training as required
Skills" Excellence in communication and customer-facing skills
" Strong oral, written and interpersonal skills
" Ability to follow instructions and processes with minimal instruction
" Ability to lift and or move various computer equipment up to 50 lbs.
" Must own a basic repair kit
Job DescriptionThe Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
QualificationsResponsibilities
" Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
" Provide support to client identified VIPs
" Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
" Perform Install/Move/Add or Change (IMAC) activities.
" Perform all assigned desk-side support activities
" Display outstanding technical and professional services skills at all times
" Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
" Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
" Understands and follows all documented service operations policies and procedures.
" Other duties or certifications may be assigned to meet business needs
Education And Experience" Typically requires technical school certification or equivalent of 2-3 years of relevant experience
Certifications And/or Qualifications" Maintain all required OEM Certifications as directed by Management
" Knowledge of relevant software and hardware systems
" Understanding of ITIL methodologies
" A certification is desired
" May require additional customer-specific certifications or training as required
Skills" Excellence in communication and customer-facing skills
" Strong oral, written and interpersonal skills
" Ability to follow instructions and processes with minimal instruction
" Ability to lift and or move various computer equipment up to 50 lbs.
" Must own a basic repair kit
Job Summary
JOB TYPE
Contractor
INDUSTRY
IT Outsourcing & Consulting
SALARY
$42k-53k (estimate)
POST DATE
07/04/2024
EXPIRATION DATE
08/01/2024
WEBSITE
f2onsite.com
HEADQUARTERS
Plano, TX
SIZE
100 - 200
INDUSTRY
IT Outsourcing & Consulting
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