Contractor | IT Outsourcing & Consulting4 Weeks Ago
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F2ONSITE is Hiring an Onsite Desktop/End User Support Near Tampa, FL
Our client has an immediate requirement for an onsite Desktop/End User Support Tech for a 6 month contract to hire role Monday - Friday 8am -5pm with 1 hour lunch Desktop Support Technician - Tampa, FL Contract to Hire Opportunity Job DescriptionThe Onsite Desktop/End User Support position is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. QualificationsResponsibilities Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. Provide support to client identified VIPs Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. Perform Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs Education And Experience
Typically requires technical school certification or equivalent of 2-3 years of relevant experience
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A certification is desired
May require additional customer-specific certifications or training as required
Skills
Excellence in communication and customer-facing skills
Strong oral, written and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair kit
Additional Information
All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
F2OnSite supports and adheres to all state laws regarding background checks.
This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.