187 Client Experience Manager Jobs in Phoenix, AZ
FACE FOUNDRIÉ is Hiring a Client Experience Manager Near Phoenix, AZ
FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting-edge services. We’ve been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000 services in the last year. The brand currently has 45 locations open and is continuing to expand nationwide.
FACE FOUNDRIÉ is seeking individuals that are passionate about skincare, driven by innovation, and eager to be part of a company that is making a positive impact in the skincare industry. Join us as we continue to redefine the skincare industry because we believe when you feel good, you do good.
OperationsJob Description:
- Greets guests in a timely and friendly manner
- Assist the Area Manager in scheduling needs, cuts that need to be made throughout the day and assigning team breaks.
- Manage the Front Bar Concierge schedule time off requests
- Assists the Area Manager with inventory counts, Amazon order, receiving products
- Conducts the Store Audit when necessary at the completion of the month
- Responsible for achieving store and individual sales goals.
- Responsible for monitoring professional and retail product inventory and supply usage.
- Coaching team in customer service protocols and ensure consistency for each client
- Conduct 30, 60, 90-day development meetings with Front Bar Concierges as well as performance reviews
- Identify opportunities for growth within staffing for growth, average ticket and rebooking.
- Handle client communications regarding escalated issues, face party planning, etc…
- Demonstrates high standards for customer service, following the Client Experience Journey
- Train, Hire and Manage all Front Bar Concierges to ensure they are confident in providing exceptional customer service including selling product, service and memberships
- Teach all new and existing Front Bar Concierges on opening/closing procedures including cleanliness standards and creating, updating and maintaining tasks lists.
- Assist the Area Manager in holding the team accountable on service, product and membership sales
- Assist the Area Manager in ensuring FACE FOUNDRIÉ standards are completed
- May conduct product, retail and membership training to Front Bar Concierges and Estheticians.
- Work with the Manager on implementing ongoing training in store
- Meets or exceeds financial metrics including: utilization, average ticket, guest count, member churn, rebooking, retail revenue
- Identifies opportunities for growth within staffing and store sales
- Execute comprehensive marketing plans to drive foot traffic, increase sales, and enhance brand awareness.
- Utilize various marketing channels, including social media, email campaigns, and partnerships, events to promote national and local promotions brand initiatives
- Participate in creating brand social media content
- Ensure all print and merchandising materials are on brand and approved
- Participate in in-store and off site events to increase brand awareness
- 1-2 years of prior leadership and/or marketing experience
- Availability to work onsite events (Nights and weekends)
Hours: 30-35
Benefits
- Paid Training
- Ongoing Monthly Paid Training
- Referral Program (employees) - $100 bonus for a referred employee, bonus paid at month 6 of employment
- Referral Program (clients) - $10 in your pocket for every new client you refer
- Hourly Commission Bonus Opportunities
- Free Service Monthly
- Friends & Family Discount Policy (10% off)
- 40% Product Discount 60% Service Discount
- Opportunities for Advancement
- Paid Sick Time
Job Summary
Full Time
$88k-114k (estimate)
06/30/2024
12/25/2024
The job skills required for Client Experience Manager include Customer Service, Leadership, Initiative, Coaching, Scheduling, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Experience Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Experience Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Experience Manager positions, which can be used as a reference in future career path planning. As a Client Experience Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Experience Manager. You can explore the career advancement for a Client Experience Manager below and select your interested title to get hiring information.
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