FACE FOUNDRIÉ is a focused facial bar specializing in all things face; facials, lashes, brows and skincare. Our modern, open concept space promotes a welcoming and relaxing environment. There is a ton of growth potential within FACE FOUNDRIÉ.
The Minnesota Area Manager will provide consultative communication and assistance to managers in driving revenue, growth and business development while ensuring quality operations and system standards are maintained. The Area Manager will report to the Director of Corporate Store Performance and serve as the liaison to store managers and staff members.
Supervisory Responsibilities

• Foster a positive, proactive and honest relationship with managers and their staff.
• Identify and present solutions to operational issues and follows-up to ensure issues are resolved and desired results are achieved.
• Formulate, affect, interpret and implement FACE FOUNDRIÉ policies and operating practices
• Analyze the business metrics of the MN corporate locations to understand where units are performing relative to appropriate benchmarks.
• Thoroughly understand, evaluate and execute daily, weekly and monthly sales goals
• Responsible for cultivating and growing FACE FOUNDRIÉ system by driving managers to increase sales volume and profitability.
• Over looks managers and staff schedules to make sure corporate stores are operating at the lowest possible labor rate and scheduling according to customer and area demands.
• Implement training materials and provide on-going training and technical educational support.
• Ensures that each location meets the company standards for safety, hospitality, quality, service and cleanliness.
• Assures managers are opening new units effectively and meet or exceed the pre-opening performance.
• Assist Managers in coordinating events for each location and acts as a liaison between stores and marketing
• Focus on the customer experience
• Assist in the interview training process of Corporate Salon Managers
• Assist in training new and existing team members in service protocols, product knowledge and in-store processes
• Coach Salon Managers and assist in professional development
• Conduct monthly and annual reviews
• Help with marketing efforts (including but not limited to social media videos
• Meet financial metrics set by Leadership Team
• Participate in all trainings and staff meetings
• Gather all measurements of each corporate location and provide feedback/report to managers and owners on a quarterly basis
• Help managers set targets and hold them accountable - Consult / Manage / Coach / Prod managers to get them to do what they need to do to increase revenue and profitability
• Track all measurements, reports, and consulting meetings and store on internal (Headquarters) system
• Evaluate quality and cleanliness of each location
• Evaluate operations and coach managers to reach new target goals

Represent FACE FOUNDRIÉ

• Create and maintain a professional and mutually respectful relationship with each store manager in the area of responsibility
• Visit each FACE FOUNDRIÉ location in the area at least once a week
• As new managers come on board, welcome them and serve as their connection to FACE FOUNDRIÉ after Initial Training attendance, set the tone for relationship and future meetings; Within 1 week of initial training attendance, meet with each new manager

Proactive Support and Compliance

• Check in and develop a team check in with managers weekly
• When new systems are released, make sure that managers in the area are in-the-know and provide training/support as needed
• When non-compliance items are found, work with managers to correct issue prior to escalating it, allotting appropriate time for correction
• When not corrected, report non-compliance items to the Dr. of Corporate Store Performance
• Serve as advocate for changes in systems or processes on behalf of managers and salon staff to HQ
• Keep a list (database) of each idea and suggestion made by managers and salon staff
• Communicate with ownership and meet once a month to go over the ideas and suggestions; get feedback and report back to managers.
• The quality of the information shared should reflect real listening and interaction with managers as well as an understanding of the system.

Qualifications And Requirements

• Advanced Practice Esthetics License is not required, but highly recommended
• 5 years in management and/or training
• 2-3 years in customer service
• Reliable Transportation ability to travel within MSP Metro frequently
• Strong consultative skills, with a history of working in a consultative function
• Excellent communication skills, both written and oral, as well as listening skills
• Strong work ethic
• Ability to multitask, have strong organization skills, and be detail minded
• Personality traits include: smart, friendly, outgoing, passion for our business employees, integrity, accountability, strong follow up, empathy, and committed
• Must be able to lift up to 15 pounds at time
• Job Type:
• Full-time
• Schedule: Monday-Friday

Benefits

• Health Insurance (Full-time employees)
• Paid Training
• Ongoing Monthly Paid Training
• Employee Referral Program
• Paid Time Off
• Salary Pay
• Free Service Monthly
• Friends & Family Discount Policy (10% off)
• Product Service Discount
• Opportunities for Advancement
• Employer Paid Liability Insurance