THE FAENA CULTURE

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

JOB OVERVIEW

Take orders, prepare and serve alcoholic and non-alcoholic beverages to guests courteously and efficiently according to Faena specifications. Maintain stock, supplies and cleanliness of bar and equipment.

DUTIES AND RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of service requirements for assigned function:

1. Liquor brands, beers and non-alcoholic beverages ordered.
2. Particular characteristics/description of wines/champagnes ordered.
3. Prices for specified bar selections.
4. Designated glassware, ingredients, preparation method and garnishes required.
5. Group name, type of function and expected attendance.
6. Scheduled hours of service.
7. Special requests/arrangements.
8. Location of bar in function room.
9. Order of service.
10. VIPs.

• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain complete knowledge of the Point of Sale system and manual systems.
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
• Complete opening and closing side duties.
• Greet guests and take their orders, utilizing suggestive/up-selling techniques.
• Input orders into system; legibly document orders when system is down.
• Ensure that all cash bar drink orders from Servers are accurately rung into the Point of Sale system or collect drink tickets before giving drinks to them.
• Prepare all drink orders for guests according to specified recipes.
• Provide club service for designated beverages.
• Serve drinks to guests.
• Collect drink tickets where specified.
• Issue, open and serve wine/champagne bottles; collect payment/tickets where specified.
• Prepare and serve cappuccino and espresso.
• Remove soiled wares from bar top and tables and place in designated area.
• Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time.
• Ensure proper authorization for additional payments as required prior to replenishing.
• Clearly communicate last call at designated closing time to guests and servers.
• Prepare consumption report promptly according to specified procedures.
• Present guest check and process payment. Adhere to all cash handling and credit policies/procedures.
• Legibly complete bottle transfer slips and distribute accurately.
• Legibly document designated items on the spill sheet.
• Ensure maximum usage of all supplies to attain budgeted beverage cost and to prevent waste.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Complete all closing reports in the Point of Sale system.
• Count bank at end of shift; complete designated cashier reports and drops receipts; secure bank.

• Ability to work a varied schedule that may include early morning, evening, night, and weekend shifts.