Key Responsibilities:

· Efficiently handle a high volume of incoming calls, ensuring that each client is greeted promptly assisted.

· Provide assistance to walk-in clients, addressing their queries and concerns.

· Schedule and coordinate appointments for our accounting specialists, managing the calendar effectively.

· Process client payments and charges with accuracy and efficiency.

· Utilizes strong problem-solving skills to address and resolve client concerns, ensuring a high level of client satisfaction.

· Maintains a calm and professional demeanor in a fast-paced and sometimes stressful environment, demonstrating exceptional stress management skills.

Qualifications:

· Fluency in both Spanish and English is mandatory.

· Proven experience in handling high call volumes in a front desk or receptionist role.

· Excellent communication and interpersonal skills.

· Familiarity with basic accounting principles and tax preparation is preferred.

· Experience in collections is a plus, but not mandatory.

· Demonstrated ability to solve problems effectively and efficiently.

· Ability to work well under pressure and manage stressful situations with ease.