What are the responsibilities and job description for the Customer Service Call Center position at Fairfield Chair Company?
They communicate with customers over the phone or via email, processing orders for products and materials.
Duties and Responsibilities:
- Work directly with customers to give need info or assist with issues
- Work directly with sales reps
- Maintain a positive and productive work environment
- Work with Order Management
- Manage and respond to emails
- Work with other team members to assist with issues
- Keep up to date on products and promos
Education and work Experience
- High School diploma
- 4 years’ experience in customer service
- Microsoft office, Excel required
- AS400 preferred
- Phone skills
Physical Demands:
- Excellent verbal and written communication skills
- Office environment
- Attention to detail and good time management skills are required
- Must be able to work in a fast-paced environment that is consistently evolving
