**Job Overview:**

We are seeking a dedicated Front Desk Manager to join our team. As a Front Desk Manager, you will be the first point of contact for guests, ensuring exceptional customer service and efficient operations at the front desk.

**Duties:**

- Oversee the daily operations of the front desk, including check-in/check-out procedures, reservations, and guest inquiries

- Manage a team of front desk staff, providing guidance, training, and support

- Maintain a professional and welcoming atmosphere at the front desk

- Handle guest concerns and complaints promptly and effectively

- Coordinate with other departments to ensure seamless guest experiences

- Utilize phone systems and hotel management software for reservations and guest services

- Conduct night audits and ensure accuracy in billing processes

- Uphold high standards of phone etiquette, customer service, and hospitality management

- Assist with guest relations, ensuring a positive experience throughout their stay

**Requirements:**

- Previous experience in hotel management or a related field is preferred

- Knowledge of night audit procedures and customer service best practices is advantageous

- Familiarity with resort or hospitality management is a plus

- Strong communication skills to interact effectively with guests and team members

- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment

- Proficiency in using phone systems, hotel software, and other front desk tools

- Exceptional organizational skills and attention to detail

- Flexibility to work varying shifts as needed to support 24/7 operations

- Fosse experince is a must.

Please note that this job description outlines primary responsibilities and qualifications; additional duties may be assigned based on business needs. Join us in delivering exceptional guest experiences as a Front Desk Manager!

Job Type: Full-time

Pay: $18.00 - $18.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Day shift
• Nights as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Rochester, NY 14624 (Required)

Ability to Relocate:

• Rochester, NY 14624: Relocate before starting work (Required)

Work Location: In person