We are currently looking for front desk position, weekend 3pm-11pm

We are a company that focuses on our associates.

Expectations

• Problem Solving – Identifies and resolves problems in a timely manner
• Customer Service –Responds promptly to customer needs; Responds to requests for service and assistance
• Team Work – Contributes to building a positive team spirit
• Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
• Organizational Support – Follows policies and procedures including but not limited to, dress code policies
• Adaptability – Adapts frequent changes, delays, or unexpected events
• Attendance/Punctuality – Is consistently at work and on time
• Dependability – Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with alternative plan
• Initiative – Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
• Professionalism – Treats others with respect and consideration regardless of their status or position
• Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality
• Quantity – Meets productivity standards; Completes work in timely manner
• Safety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly

Job Functions

• You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
• You will maintain positive guest relations at all times.
• You will resolve guest complaints and ensure guest satisfaction.
• You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures.
• You will process all guest check-ins, and verify registration information with the guest.
• You will handle overbooked or 'walked' guests.
• You will accept and record wake-up call requests.
• You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• You will train with and learn Food and Beverage operations to fill in as needed.
• You will answer phone politely and in timely manner.
• You will complete daily checklist by your scheduled time to leave each day.

Marriott experience is preferred but not required.

We look forward to hearing from you!

Job Type: Part time, Weekends

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person