Housekeeping Supervisor

JOB RESPONSIBILITIES

General Description

Responsible for the overall cleanliness of the hotel including rooms and public areas. Major responsibilities include ensuring guests are satisfied with hotel cleanliness; responding to guests’ needs; ensuring safety and security of rooms; maintaining inventory and cost controls; selection, training, maintaining, and managing a motivated and skilled workforce. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for staff to follow. Most of all, Housekeeping Supervisor will be required to clean rooms if need be as well as inspecting rooms.

The Housekeeping Supervisor will report directly to the General Manager.

Job Responsibilities

Housekeeping Operations

• Maintains Brand cleanliness standards for both guest rooms and public areas and inspects them to ensure that standards are met.
• Work directly with the maintenance staff to ensure everything is in working order in the guestrooms and public areas
• Trains staff in all aspects of housekeeping including guest service.
• Maintains key control and lost-and-found and ensures staff is trained to follow correct procedures for both.
• Plan room assignments with minimum disruption to guests.

Guest Service

• Maintains guest service as the driving philosophy of the hotel.
• Personally, demonstrates a commitment to guest service by responding promptly to guests’ needs with an interest and concern in satisfying every guest.
• Ensures hotel staff, including all new hires, know all components of the 100% Satisfaction Guarantee and are trained to meet service standards.
• Develops added-value customer service programs regarding housekeeping services.
• Can communicate to guests about hotel promotions, local attractions, and points of interest.
• Empowers hotel staff to deliver great guest service by encouraging responsiveness to guests’ needs.
• Meets or exceeds hotel guest satisfaction measures.
• Ensures hotel standards and services contribute to the deliver of consistent guest service.
• Actively participates in Guest Service Initiatives.

Human Resource Management

• Maintains a positive, cooperative work environment between staff and management.
• Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service.
• Administers personnel policies fairly and consistently.
• Resolves employee grievances in a fair and timely manner.
• Ensures housekeepers know responsibilities and manage against those responsibilities.
• Ensures employees understand the policies of the hotel.
• Helps develop management talent by acting as a mentor for direct reports.
• Uses ongoing safety training to minimize worker’s compensation claims.

Asset Management

• Maintains physical product standards by managing preventive maintenance programs and by scheduling ongoing cleaning activities.
• Ensures staff and employee involvement in preventive maintenance programs.
• Protects the interest of the hotel during capital projects.

Safety and Security

• Understands and implements “Right to Know” laws which apply to housekeeping supplies and chemicals.
• Recognizes and corrects conditions which may create security, fire, or accident hazards.
• Understands and implements hotel’s key control system.

Job Type: Full-time

Pay: $38,000.00 - $40,000.00 per year

Benefits:

• Employee discount
• Paid time off

Shift:

• Day shift

Experience:

• Cleaning: 3 years (Required)

Ability to Commute:

• Millville, NJ 08332 (Required)

Work Location: In person