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Job Summary: The Hotel Front Desk Attendant is responsible for providing exceptional customer service to guests, checking guests in and out of the hotel, and handling guest requests and inquiries. The Attendant will work under the supervision of the Front Desk Manager and will ensure that all front desk activities are completed in a timely and efficient manner. The shift is from 11pm-7am.
Key Responsibilities:
· Greet and welcome guests as they arrive at the hotel, check them in and out, and answer any questions they may have.
· Maintain accurate and up-to-date information on room availability, rates, and hotel amenities.
· Assist guests with reservations, room changes, and cancellations as needed.
· Handle cash and credit card transactions accurately and efficiently and maintain a balanced cash drawer.
· Provide guests with information about the local area and attractions and assist with directions and transportation arrangements.
· Manage incoming and outgoing phone calls, emails, and faxes in a professional and courteous manner.
· Respond to guest requests and complaints promptly and effectively and escalate issues to the management when necessary. De-escalating concerns when it arises at the desk.
· Coordinate with other hotel departments to fulfill guest requests and ensure guest satisfaction.
· Maintain the cleanliness and appearance of the front desk area and lobby.
· Complete daily administrative tasks, such as filing, data entry, and report generation.
Requirements:
· High school diploma or equivalent.
· Minimum of 1 year of experience in customer service or a related field.
· Knowledge of hotel front desk procedures, reservation systems, and customer service best practices.
· Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with guests, employees, and vendors.
· Ability to work independently, manage multiple priorities, and meet tight deadlines.
· Basic computer skills, including proficiency with email, word processing, and spreadsheet software.
· Ability to work flexible hours, including evenings, weekends, and holidays, as required.
· Physical ability to stand for long periods of time and lift up to 25 pounds.
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
Part Time
Accommodations
$28k-37k (estimate)
07/11/2024
07/15/2024
fairfield.marriott.com
TURLOCK, CA
1,000 - 3,000
1982
JOSEPH FAN
$50M - $200M
Accommodations
The job skills required for Front Desk Night Auditor include Customer Service, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Night Auditor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Night Auditor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Night Auditor positions, which can be used as a reference in future career path planning. As a Front Desk Night Auditor, it can be promoted into senior positions as a Hotel Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Night Auditor. You can explore the career advancement for a Front Desk Night Auditor below and select your interested title to get hiring information.