Responsible for the installation, configuration, and support of all computer networked devices used at Fairmont Schools. Interact daily with end-users and team members to identify system problems and resolve them at a high level of customer service.

QUALIFICATIONS: .

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• One year of Technical College; and one year related experience and/or training; or equivalent combination of education and experience.
• Must be self-motivated and able to work with minimal supervision.
• Possess excellent customer service and people skills.
• Understanding of networking principles, computer devices and telecommunications.
• Experience with PC and Mac hardware, Microsoft Windows operating systems, iPad iOS and Mac OS X
• Communicates effectively, gets along with co-workers and management. Deals with others effectively and professionally under pressure.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Including, but not limited to, the following:

• Serves as the primary consulting resource for the campus community.
• Responds to and resolves any level 1 problem.
• Escalates problems and work orders as necessary according to expected service levels.
• Troubleshoots various workstations, printers or network related problems.
• Installs, maintains, and resolves specialized hardware and software used in education.
• Assist staff and students on new technology, network access and software.
• Updates and processes work orders utilizing the service management software.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This is primarily an office/sedentary position. The position may require some degree of intermittent bending, stooping, reaching and stretching. The job may also require lifting and carrying up to 25 lbs. Must be able to provide a clean DMV record and get insured through Fairmont to drive company cars. May require traveling between campuses.