Job Description

Anticipating guest needs, and solicitation of business while assisting to control expenditures. Provide clerical / administrative support for the Sales & Marketing Department, including typing, computer input, filing, answering telephones, and printing reports.

Other responsibilities include :

Approach all encounters with guests and employees in a friendly, service oriented manner

Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel

Maintain high standards of personal appearance and grooming, which include adhering to the proper dress code and wearing name tag while working

Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations

Control purchase orders and check requests

Administer daily, monthly, quarterly, and annual sales reports

Support the Sales & Catering team administratively including correspondence, preparing reports and assisting with reservations

Provide telephone and message support for the department and respond to inquiries in a timely, clear, professional and pleasant manner

Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation

Assist the Sales & Catering teams with the preparation of contracts, proposals and addendums

Take booking inquiry information via phone or email and prepare proper paperwork

Ensure that all arrangements, including upgrades and amenities, are handled properly

Coordinate with other departments through verbal and written instructions

Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system

Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues

Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices.

Last updated : 2024-07-01