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Technical Support Technician
$92k-115k (estimate)
Contractor 2 Weeks Ago
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FairPoint Communications is Hiring a Technical Support Technician Near Raleigh, NC

Position OverviewThis role, based at Dix Campus in Raleigh, NC, will support the NC Medicaid Infrastructure Team Manager in managing, maintaining, and deploying various technologies for Division of Health Benefits (DHB) employees. The role will involve troubleshooting and resolving technical issues as the primary point of contact for user support.
Job Specific Responsibilities
  • Manage and deploy computers, laptops, printers, and peripherals for the DHB division.
  • Act as a delegated administrator for the North Carolina ID (NCID) system, assisting with account management and email setup.
  • Provide telephone system support, including deployment of phones, setup for new staff, and troubleshooting phone issues.
  • Support DHB Users by addressing IT requests through the ServiceNow ticketing system.
  • Maintain IT inventory using the WASP Inventory Tracking System.
Requirements
  • Strong verbal and written communication skills.
  • Ability to build positive relationships with colleagues, officials, and the public.
  • Capable of working independently with minimal supervision.
  • Good organizational skills to manage multiple tasks effectively.
  • Previous experience in technical support.
  • Demonstrated ability in deploying and configuring computers and peripheral devices.
Please note that this one-year contract position is on-site at Dix Campus in Raleigh, NC, and remote work is not an option. Candidates must be US Citizens or hold a Green Card. Local applicants are preferred. Compensation is up to $25/hour on W-2 and will consider corp-to-corp arrangements.
Employment Type: Contractor

Job Summary

JOB TYPE

Contractor

SALARY

$92k-115k (estimate)

POST DATE

06/04/2024

EXPIRATION DATE

07/02/2024

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FairPoint Communications
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FairPoint Communications
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FairPoint Communications
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$70k-87k (estimate)
1 Day Ago

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The following is the career advancement route for Technical Support Technician positions, which can be used as a reference in future career path planning. As a Technical Support Technician, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Technician. You can explore the career advancement for a Technical Support Technician below and select your interested title to get hiring information.

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