Here at M Health Fairview, we are seeking a Durable Medical Equipment Liaison! The DME Liaison has direct responsibility for all aspects of DME service as outlined in the DME Service Coordinator position summary with the additional responsibility of working with the oxygen patients providing set up of equipment in home and in the hospital. This position ensures: processes are in place to support exceptional customer experience, high quality equipment is available and easy to understand and use, DME equipment and processes are effectively integrated into business and clinical operations, and all customers have an exceptional experience.

This is a full-time position with benefits.

Develop and coordinate care protocols and DME set-ups for Fairview Health Service patients.

Develop, implement, and manage inventory control process in collaboration with vendors and FV support services to ensure care plans are executed appropriately. 

• Maintains and tracks inventory
• Ensures patient care needs are served in a timely manner
• Ensures inventory costs are in line with departmental budget

Effectively set-up and fit patients with their equipment needs and deliver patient education.

• Educate patients on product information, use, and maintenance processes
• Configure DME equipment and fit for appropriate accessories

Coordinate equipment data management and analysis

• Develops and implements processes to support patient care in alignment with DME compliance data
• Collaborates with care team to ensure care plans are supported with timely and accurate information
• Provides timely and accurate compliance information to providers

Facilitate effective claim processing with DME aspects of care plan 

• Proactively contact patients to ensure exceptional service and equipment compliance
• Supports patient insurance and/or financial securing processes as appropriate
• Enable accurate claim process by aligning billing processes with insurance requirements

Performs other duties as assigned

• Partner and/or leader in quality improvement initiatives and community education events
• Serves as technical expert in developing new services
• Supports operational service needs to ensure care delivery

Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.

Part of an on-call rotation to serve patient needs after hours and on the weekends

Organization Expectations, as applicable: 

• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.

• Partners with patient care giver in care/decision making.
• Communicates in a respective manner.
• Ensures a safe, secure environment.
• Individualizes plan of care to meet patient needs.
• Modifies clinical interventions based on population served.
• Provides patient education based on as assessment of learning needs of patient/care giver.

• Fulfills all organizational requirements.

• Completes all required learning relevant to the role.
• Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures, and standards.

• Fosters a culture of improvement, efficiency, and innovative thinking.
• Performs other duties as assigned.

Required

Education

Associate degree in a healthcare related field or equivalent work experience

Experience

1 years fitting patients with DME equipment

License/Certification/Registration

BLS (required within one month of hire date)

Preferred

Education

Bachelor’s Degree in healthcare related field

Experience

1-3 years working with oxygen patients in the DME field

Additional Requirements

• Excellent communication and interpersonal skills. Comfortable interacting and/or speaking in a group or one on one setting. Strong technical aptitude and computer skills. Must be flexible with a willingness to work at multiple locations. Ability to work independently, exercise independent judgment, and critical thinking. Ability to manage competing priorities and a fluctuating workload.
• Applicant must be able to work on-call rotation schedule and be able to work with patients in their homes.