We at M Health Fairview are looking for a Health Unit Coordinator at Southdale Hospital in Edina, MN! This position is casual position on the Day shift and has 8 hour shifts. This position is not eligible for benefits.

Fairview Southdale Hospital offers care to people living and working in the southwest Twin Cities metro area. With more than 40 specialty services, we combine talents to balance innovative technologies and treatments with the art of medicine. Working together, we respectfully address the comprehensive needs of our patients and their families.

The shift times are: 7:30am-4pm

About this Unit:

Are you interested in a fast-paced work environment? Then this Health Unit Coordinator (HUC) role might be the right fit for you! In a typical day, the HUC is responsible for scheduling patients into Epic and Provation MD, fielding phone calls from patients and inpatient units, coordinating transport and flying squad, calling providers, assisting the charge nurse with duties as assigned, and reviewing reports to post procedure charges. Successfully moving between these various duties requires someone with excellent communication skills, a calm demeanor, and the ability to multitask. 

Responsibilities

The Health Unit Coordinator is the primary receptionist and concierge for the unit. This role crafts the “first impression” guests (patients or visitors) experience during their stay from the welcome and greeting, through the check in and checkout process. During the guest’s stay this position interacts closely with patients, families, physicians and the multidisciplinary team in a highly organized and professional manner. The HUC ensures that outstanding patient experience is achieved by displaying effective customer service, decision-making and communication skills in a friendly, thoughtful and empathetic manner. The HUC also performs a range of clerical functions including: handling patient charts, coordination of data flow and sharing of general hospital information/directions.

The HUC's responsibilities include:

• Ensures outstanding patient & guest experience is achieved
• Coordinates activities of unit to support patient care staff.
• Manages medical record and data flow within the unit to support safe patient care processes.
• Fulfills physician orders.
• Performs other tasks as needed.

Required Qualifications:

• 1 year customer service experience

Preferred qualifications:

• High School Diploma or equivalent
• 2 years customer service experience
• Previous HUC, administrative or hospitality industry experience
• Familiar with medical terminology
• EPIC EHR experience