Fairview Health Services is looking for an In Clinic Visit Facilitator at our Princeton Specialty Clinic! This position is approved for 80 hours every two weeks and is benefit eligible. Some of the benefits we offer at Fairview include medical insurance - as low as $0, dental insurance - also a $0 option, PTO (24 days per year), Student Loan Repayment, and 403B with up to a 6% employer match; click here to learn more and get all the details. Pay for this role starts at $20.00 and increases based on experience. The Visit Facilitator in this role will work in Orthopedics and will also float to other departments within our multi-specialty clinic.

Princeton is a rural community allowing you the chance to create long lasting relationships with your patients. The staff is hard working and is empowered to view everything as "our" work to accomplish all goals. When working at M Health Fairview, we want to support our employees growth, honor their strengths and give them the freedom to feel empowered to make a difference in the lives of others.

In Clinic - Visit Facilitators are responsible for supporting in person clinic visits, including communicating with patients prior to their visit and helping guide patients through their care experience. The visit facilitator captures pertinent medical information from the patient and details the information into the patient’s medical record. This role also helps to ensure the exam rooms are stocked, equipment and supplies are available, and assists with tasks that support the effectiveness and efficiency of the team. Visit facilitator's may also assist in scheduling and coordinating appointments, preparing schedules and other delegated duties as assigned.

• Prepare patients for their appointments to ensure medical records are collected, received and available for visit if applicable.
• Assist in the rooming process by collecting and detailing pertinent information such as the reason for their visit, patient reported medication review, vitals collection with automated vitals machine and applicable health questionnaires.
• Prepare exam rooms and stock supplies
• Supports the patients' connection to the provider for the visit and serves as a resource ensuring a positive patient/provider experience.
• Completes visit wrap-up ensuring the after-visit summary is provided and patients are aware of recommendations for follow up. This may include assisting with scheduling follow-up appointments.
• Communicates successfully with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies.

Required

• At least 1-year of customer service experience
• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)

Preferred

• Current nursing, medical, social work, psychology, or pharmacy student
• Successful completion of, Nursing Assistant, Emergency Medical Technician, Heath Unit Coordinator program.
• Medical terminology
• Epic Health Records
• Telephonic customer experience
• Previously worked in a healthcare setting

We find those that exceed in this role exhibit these characteristics: High standard of creative prioritization skills and priority setting. Shown focus on customer service with every interaction. Excellent public relations and interpersonal/communication skills. Work as an effective team member to deliver outstanding care. Ability to use appropriate computer applications. Capable of working independently, demonstrate critical thinking skills. Ability to accept change and empower those around you to engage in ongoing process improvement. A solid understanding of Dignity, Integrity, Service, Compassion and Innovation.