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We are seeking a Supervisor of Imaging Business Services to be a part of our team! The supervisor is accountable for delivering high quality, efficient and effective coordination of services for our Imaging business customers system wide. This leadership role works collaboratively with internal and external stakeholders to ensure our products and services are customer-friendly, market leading and consistently add value to the organization and communities we serve.
In conjunction with service line and local leaders, this position is responsible for establishing operational plans, leading change, directing service operations, and executing action plans to achieve performance objectives.
This position will manage day to day Fairview Imaging business services and scheduling operations. Leading the identification and implementation of continuous quality improvements, including but is not limited to data analysis, industry best practice, process improvement methodologies, clinical and technical partnerships, and consumer focus groups.
This role is accountable for oversight and support for Imaging Customer Service Team including Scheduling Coordinators, Trainers, and other functional roles as appropriate.
Strong candidates will bring change management experience, strong relationship building skills, process improvement experience, and budget and financial management experience.
Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, paid for continuing education credits, and more!
About Fairview
Fairview Health Services is an industry-leading, award-winning nonprofit that offers an entire network of healthcare services. Fairview is one part of M Health Fairview, a partnership between the University of Minnesota, M Physicians and Fairview Health Services. Together, we combine the University’s deep history of clinical innovation and training with Fairview’s extensive roots in community medicine. Our care portfolio includes community hospitals, academic hospitals, primary and specialty care clinics, senior facilities, facilitated living centers, rehabilitation centers, home health care services, counseling, pharmacies, and benefit management services.
Apply today to join our 34,000 employees and 5,000 system providers working to build lasting relationships with the people we serve: our patients, our communities, and each other.
Responsibilities Job DescriptionManages and develops people
Creates an engaged sustainable team of highly skilled, customer service professionals
Establishes and fosters a culture of engagement in line with the organizations values.
Fosters positive working relationships between team and providers/physicians
Establishes and manages clear goals and performance expectations
Provides consistent, accurate, relevant and timely communication
Implements programs for professional development and continuing education
Drives continuous improvement for employee satisfaction and engagement
Leads Business Operations
Addresses urgent and routine customer service needs.
Triages day-to-day operational issues.
Insures effective management of all processes and service delivery
Insures that all business processes interface appropriately with system wide support services and all other related departments.
Interface with service line, entity, and physician leadership to problem-solve clinical and business issues.
Coordinates operational scheduling, policy, and performance processes and documentation
Creates an environment that prioritizes exceeding the needs of our customers
Takes actions to meet and exceed the needs of customers
Partners with medical, technical, and operational stakeholders to establish high quality outcomes
Anticipates provider and technical team needs and assures that innovations are appropriate to maximize efficiency, capacity and customer demand
Effectively aligns resources with operational priorities
Manages Planning and Performance
Develops business/financial reports in support of system/strategic planning and organizational planning.
Develops and utilizes management information reports to assess productivity, quality measures and performance trends
Partners in strategic, tactical and operational planning
Develops creative solutions to stay ahead of market competition
Works collaboratively with all levels of the organization
Effectively lead change
Acts as program and project manager for multiple complex initiatives
Ensures effective implementation of organizational, operational, and individual change
Uses quality improvement tools and techniques to assess workflow issues and make process improvements
Ensures the achievement of productivity and quality standards during process, product, and system changes
Leads performance improvement initiatives and new program implementations
Assures all stakeholders are informed and prepared for planned changes in services, programs, processes and systems
QualificationsRequired
Associate’s degree or combination of education and directly applicable experience
3 to 5 years of formal or informal leadership experience
Preferred
Bachelor’s Degree
5 to 7 years of healthcare leadership
Experience leading business operations in a healthcare setting
EEO StatementOther
Hospital
$83k-109k (estimate)
07/27/2024
07/24/2025
fairview.org
SAINT PAUL, MN
15,000 - 50,000
1905
RULON F STACEY
$5B - $10B
Hospital
FAIRVIEW CLINICS is a medical practice company based out of PO BOX 9372, Minneapolis, Minnesota, United States.