Faithful Companion Pet Cremation Services is searching for a part-time team member focused on logistics and crematory operations at our Twinsburg, Ohio facility. Experience in dispatching is preferred. This is an evening shift, hours would be from 1:30-10pm.

The position entails:

· Answering phone calls and providing excellent customer service to all stakeholders.

· Performs opening and closing duties to ensure the safety of staff, equipment, and facilities.

· Leads and inspires the Faithful Companion team to deliver exceptional service on a daily basis.

· Conducts high-quality, respectful cremation services (training provided.)

· Plans and schedules driver routes for pick-ups and returns to home and veterinary clinics.

· Serves as the main point of contact for all driver-facing communication via phone, proprietary software, text, and email.

· Maintains attention to detail while serving multiple families, ensuring an error-free standard.

· Monitors the movement of drivers to meet scheduled pick-ups and returns efficiently.

· Responds to customers and veterinary staff promptly and professionally, providing thorough support.

· Assists in maintaining a clean and presentable state of the crematory facility and company vehicles.

· Comfortable speaking to people with compassion and professionalism.

· Valid Driver's License.

· Possess a clean motor vehicle record.

· Successfully pass a 4-panel drug test and background check.

· Ability to lift at least 75lbs unaided.

· A cell phone with the ability to call, text, and use a GPS application.

· Detail-oriented customer service mindset with a commitment to delivering error-free services.

· Flexibility with scheduling, evening and weekends are required and shifts will vary.

Compensation details: 20-22 Hourly Wage

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