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Falck is a is a global emergency medical services provider originating from Denmark that services 3 states in the US including: California, Oregon, and Colorado. Falck has been operating in the US since 2010 and is one of the largest private providers of emergency medical services in the country today. Our BLS and ALS services impact not only the lives of our patients, but their families and communities.
What We Offer:
· Full-Time Benefits (Medical, Dental, Vision, Life)
· 401(k) with company match
· Training and Career Development
· Generous Paid Time-Off
Position Summary:
Based in our Mesa, Arizona office, Falck is seeking a dynamic and empathetic individual to join our team as a Patient Experience Specialist. As a Patient Experience Specialist, you will play a crucial role in ensuring the highest level of care and satisfaction for our patients during their interactions with Falck's RCM Billing Office. The candidate will be a natural fit for our 3 winning behaviors: We are committed to care, we build trust, and together we create more value. This position requires excellent communication skills, empathy, and a commitment to providing a positive and supportive experience for individuals in emergency situations.
Responsibilities:
As a Patient Experience Specialist, your duties include, but are not limited to, the following:
·Interact with patients and their families in a professional and empathetic manner, addressing concerns and providing information about billing procedures.
·Respond to patient inquiries about billing, insurance coverage, and payment options clearly and helpfully.
· Educate patients on their financial responsibilities, coordinate payment plans when necessary, and aid in navigating insurance processes.
·Establish and maintain positive relationships with patients regarding outstanding balances, assisting with billing inquiries and payment options.
·Ensure compliance with healthcare privacy laws and confidentiality standards.
·Accurately record patient information and maintain confidentiality in accordance with privacy laws.
·Collaborate with the Patient Experience team to enhance overall customer satisfaction and resolve issues effectively.
·Collect and analyze patient feedback to contribute to continuous improvement initiatives.
Qualifications:
To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The individual in this position must possess the following qualifications:
Education/ Experience Requirements:
The individual in this position must possess the following education requirements:
·High school diploma or general education degree (GED)
·Two years of Customer Experience with an emphasis on customer advocacy
·Previous experience in healthcare, emergency services, or contact center is preferred
This is a remote position with the expectation of moving into an office.
Falck is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
Full Time
$40k-54k (estimate)
01/29/2024
08/21/2024
The job skills required for Patient Experience Specialist include Billing, Confidentiality, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Experience Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Experience Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Experience Specialist positions, which can be used as a reference in future career path planning. As a Patient Experience Specialist, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Experience Specialist. You can explore the career advancement for a Patient Experience Specialist below and select your interested title to get hiring information.