18 Senior AWS Connect Engineer/Developer Jobs in Woodlawn, MD
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Senior AWS Connect Engineer/Developer
$108k-133k (estimate)
Full Time
4 Weeks Ago
Falcon IT & Staffing Solutions is Hiring a Senior AWS Connect Engineer/Developer Near Woodlawn, MD
Role: Senior AWS Connect Engineer/Developer.Location: Baltimore, MD (Hybrid).
Job Description
Job Description
- The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverage industry processes and best practices.
- Design, develop, and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.
- Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
- Support and enhance existing processes based on new requirements or upgrades.
- Facilitate requirements gathering, review, and document requirements.
- Design and develop solutions within the ServiceNow environment.
- All other duties as assigned or directed.
- Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field.
- 7 years of experience working with large enterprise frameworks.
- 7 years of hands-on experience working with the AWS Cloud platform.
- 3 years of hands-on experience working with Amazon Connect.
- 3 years of experience using Node.js, Python, or Java for development.
- 3 years of experience in designing call routing & messaging.
- Excellent interpersonal and communication skills.
- Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions.
- Knowledge and experience with integrating Pega workflows with CCaaS.
- Knowledge and experience with building reports and dashboards preferably with Tableau.
- Solid AWS Cloud and AWS Connect Developer experience.
- Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, and Live Chat.
- Experience with process flow documentation creation.
- Strong verbal and written communication skills.
- Must be able to obtain and maintain a US Public Trust clearance.
- Adept at working independently, but also in a team environment.
- Demonstrated experience delivering technology solutions in a fast-paced, deadline-driven enterprise environment.
- Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.
- Prior Federal government experience.
- Self-starter, highly motivated individual who adapts to a dynamic work environment.
- Strong attention to detail with an ability to operate effectively across multiple priorities.
Job Summary
JOB TYPE
Full Time
SALARY
$108k-133k (estimate)
POST DATE
06/02/2024
EXPIRATION DATE
07/27/2024
WEBSITE
falconitss.com
HEADQUARTERS
Lake Worth, FL
SIZE
<25
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