Job Title: Google CCAI Developer

Location: Dallas, TX (Onsite)

Job Type: Contract

Job Description:

We are looking for a Google CCAI developer specialized in Voice. This resource will work on Voice and SMS initiatives within our Customer Service space.

Responsibility:

• Design, develop and implement AI self-service applications with Google CCAI

• Support and maintain voice and digital AI Self-Service solutions for large, multi-location contact centers

• Ability to interface with Business partners as needed to drive towards implementation of AI solutions

Exp: 8

Skills:

• Minimum 2 years of experience with Contact centers.

• 1 years of experience with Google Dialog Flow CX and Google Cloud CCAI

• Experience in supporting multi-site contact center implementations

• Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon

• Excellent communication skills, both written and verbal

• Cisco CVP/WebexCCE experience is a plus.