Customer Service Representative/Warehouse Assistant **Customer Service Representative/Warehouse Assistant**

Lafayette, IN **description**

The Habegger Corporation is currently seeking a Customer Service Representative/Warehouse Assistant that are responsible, organized, and customer service oriented. As a CSR/warehouse assistant, you will be the face of Habegger for customer order fulfillment and interfacing via phone, email, and in person. The goal for this position is the work 70% on the front counter with customers and 30% completing warehouse duties.

The primary duties of a CSR/warehouse assistant include the following: interfacing with customers and maintaining customer relationships, processing and fulfilling customer orders, and completing required warehouse duties.

Within Habegger, customer experience is top priority which requires CSR/warehouse staff to have a great understanding of the customers needs and the ability to exceed their expectations. Furthermore, timeliness, promptness, and cleanliness for all aspects of the warehouse are required.

Key Requirements and Responsibilities:

* Deliver world class customer experience through effective communication via phone, text, in person, email, etc.

* Take all opportunities to educate and upsell on all products

* Complete customer transactions with the upmost professionalism

* Assist with all warehouse duties when needed

* Answer customer calls in a timely manner and actively listen to concerns or requests

* Provide customer with accurate information that will assist with their needs

* Create a personal customer connection with friendly conversation and empathize with their concern

* Deliver results through efficient troubleshooting

* Show appreciation for the customers business and loyalty

* Resolve customer issues and escalate unresolved issues when necessary

* Document with accuracy each phone call for follow up if needed

* Assist coworkers by sharing knowledge and create effective communication

* Support the mission, principles, and goals of the company

Qualifications:

* High School Diploma or GED required

* Forklift or Picker Machine experience preferred

* HVAC industry experience preferred

* Customer Service experience preferred

* Experience communicating with customers via phone, and email

* Understanding and experience with inventory management

Some heavy lifting is required

**benefits**

* 401k and profit sharing

* Medical, dental, vision, life, and more insurance plans available

* Bonus opportunities

* Growth opportunities

The Habegger Corporation is an Equal Opportunity Employer.