The Clinical Manager (CM) is responsible for managing the delivery of quality clinical services within an assigned group of patients.

The CM will ensure training for all assigned caregivers. The training will be standardized, comprehensive and effective.

Additional responsibilities include representing Family First Homecare and its services in a competent, professional, and responsive manner while maintaining standards of high-quality patient care and customer service in accordance with all state, local and federal requirements, rules, and regulations.

KEY RESPONSIBILITIES

• Partners with the Director of Nursing (DON) and Director of Operations (DOO) in identifying, interviewing, and onboarding caregivers
• Provides supervision, leadership, training, guidance, and mentoring for all assigned caregivers
• Collaborates with the Family First leadership teams and the compliance committee in identifying, developing, and the delivery of consistent clinical information
• Evaluates assigned patient’s appropriateness for homecare
• Ensures the completion of a comprehensive assessment upon admission, recertification, post hospitalizations and PRN for all assigned patients
• Ensures a current physician order, plan of care/ care plan is place for all assigned patients
• Manages the patient care by supervision and care coordination for all assigned patients and including the disciplinary team
• Ensures that the competency program is followed and provides educational support for the caregivers as needed for skills development
• Promotes employee engagement and retention
• Participates in the review of policies and procedures to ensure compliance with all State, Federal, and Accreditation standards
• Participates in the quality assurance performance improvement (QAPI) program
• Assists in the coordination and oversight of all plans of correction and quality initiatives as directed by the DON
• Partners with the DON and DOO to lead cohesive teams toward common goals
• Assists management with the development and implementation of new products and services
• Maintains professional, supportive, and responsive interpersonal communication skills
• Performs other duties as assigned

ROLE QUALIFICATIONS

EDUCATION & EXPERIENCE

REQUIRED

• Registered Nurse with at least 2 years of clinical experience of which 1 year is preferred to be in a supervisory role
• Working knowledge of home care regulatory and federal requirements
• Proven customer service skills, sound independent judgment, initiative and solid organization and time management skills required
• Strong computer skills to include Microsoft Office Suite

PREFERRED

• ICU experience
• Excellent organization, problem-solving, decision-making, presentation, and communication skills
• Possess outstanding leadership, teaching, and training skills
• Forward thinker with the ability to be creative and “think outside the box”

WORKING CONDITIONS/EQUIPMENT USE

• Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
• Valid driver license with proof of insurance
• Must be able to lift up to fifteen (15) pounds
• Frequent use of office machines to include telephone, computer, and printer